ACER ASPIRE 3 A315-41 RANDOMLY SHUTDOWN WHEN PLAYING GAME VALORANT

i have acer aspire 3 A315-41 Ryzen 5 radeon vega 8 graphic with a dead battery i think because i dont know why i unplug my charger its randomly shutdown

i check the indicator of battery its say 255% available plugged , and 100% fully charged

but its running normal when i used this laptop for my work as well

the second the problem if i only play valorant , its always randomly shutdown when i start play valorant

but sometimes its can play , but almost 90% when i play valorant its always shutdown

i try to repaste the processor and clean up but its still same shutdown when i play that game

so i hope i have a solution for my problem thanks

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Puraw

https://community.acer.com/en/discussion/707553/acer-aspire-3-a315-41-randomly-shutdown-when-playing-game-valorant

I recommend playing the Valorant game at low resolution (720p) and on low settings. Graphically demanding titles like Far Cry 5, etc. are not playable on this simple office notebook. The battery is 4 years old and may have reached the end of its use, once a (low-quality) battery has lost 60% of its capacity, the drainage becomes non-linear with unpredictable performance. Best to use Balanced Power plan with the adapter plugged in 24/7 and run a Battery Report in Windows with this command: powercfg /batteryreport if you are not sure how to read the report open it in Edge and right click, then select "Print to Microsoft PDF" (all pages) and attach the PDF file to your reply, click on Quote or type @Puraw at the top,

BANEBANI

https://community.acer.com/en/discussion/comment/1281933#Comment_1281933

energy report my acer.pdf

im not sure i can read all of this things please help me sir

Puraw

https://community.acer.com/en/discussion/comment/1281940#Comment_1281940

Hi, that is not the command I asked you to run, Open the Command Prompt and paste this: powercfg /batteryreport the report will be saved in C:\Users\Your name\battery-report.html. Open that file in Edge (double click) and print all pages and attach the PDF file.

BANEBANI

https://community.acer.com/en/discussion/comment/1281941#Comment_1281941

battery report.pdf

im sorry sir

Puraw

https://community.acer.com/en/discussion/comment/1281942#Comment_1281942

No worries, that battery report is bad, battery is 50% depleted. Before buying a new battery boot to BIOS and press F9 (reset), save changes and exit BIOS. unplug the adapter and locate at the back the battery reset pinhole (see red circle, picture)

Stick a pin in that hole and push it down gently till you feel a click and keep pushing for 3 seconds. remove the pin and plug in your adapter. Boot to Windows and open Device Manager, uninstall these 2 battery drivers (see red oval, picture) and just reboot to Windows, check what the Battery meter on the taskbar indicates and try to charge to 100%.

Run a battery Report again and post that, if the same bad results (no capacity data after January 2024) buy a new battery.

BANEBANI

https://community.acer.com/en/discussion/comment/1281947#Comment_1281947

i think i should buy a new battery because i try your instruction its still shutdown when i unplug my charger and the indicator of battery still say 100% fully charged

also my valorant i used to do what ur instruction but it still shutdown when i played it

Puraw

https://community.acer.com/en/discussion/comment/1281949#Comment_1281949

That last one is a separate issue probably insufficient RAM, if you have only 4GB or 2x4GB (8GB) RAM you should upgrade that to 2x8GB DDR4 2400MHz (16GB total, which is the maximum supported RAM). You can get a new battery here:
https://www.ebay.com/itm/184116435467

BANEBANI

https://community.acer.com/en/discussion/comment/1281953#Comment_1281953

i think i will buy a new battery and extend my ram , i will give info after i buy it

thanks before sir for the answer

Puraw

https://community.acer.com/en/discussion/comment/1282000#Comment_1282000

You are welcome, and please click on Answer, 😉

BANEBANI

https://community.acer.com/en/discussion/comment/1281953#Comment_1281953

batteryreport.pdf

sir i buy a new battery and extend my ram

and the problem its still same , the battery is read by system but now its like 0% plugged in not charging anymore , i follow the step but its same

and the second one is my laptop still dead when i play the valorant in the very lowest quality

hope you answer my question

Puraw

https://community.acer.com/en/discussion/comment/1282711#Comment_1282711

One last thing you can try is to shorten the CMOS module (see the link below how to open your laptop): Power drain + CMOS reset: Open the back of the laptop and disconnect the battery cable from the motherboard. Locate the CMOS module (with 2 twisted wires Red and Black under the battery at the right side) and remove the coin battery. Shorten the +/- terminals inside the CMOS capsule for 2 seconds with a bended paperclip and put the coin battery back with the + sign facing up, close the CMOS capsule. Next, press the Power Button on the keyboard for 10-15 seconds after that reconnect the battery cable to the motherboard. Close the laptop, plug-in the adapter and try to boot.
https://www.youtube.com/watch?v=K-QFkkYy_F4 If none of this works you should bring the laptop to Acer Services in your country or locate an Acer accredited PC repair shop to check this issue, include your power adapter.

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