Port Not Available" When Connecting CNC Plastic Injection Moulding Machine Aspire SW5-171Pvia USB

indiamachinemart
indiamachinemart Member Posts: 2 New User
edited June 11 in Aspire Laptops

Hello everyone,

I'm experiencing a critical issue while trying to connect my CNC plastic injection moulding machine to my Acer Aspire SW5-171P laptop via USB. The connection fails with a "Port not available" message, and I receive a fatal hardware error notification. Here are the detailed technical specifics of the problem:

System Details:

  • Laptop Model: Acer Aspire SW5-171P
  • Operating System: [Specify Windows Version]
  • Processor: [Specify Processor]
  • RAM: [Specify RAM Size]
  • USB Ports: 1x USB 3.0, 1x Micro-USB

Error Details:

  • Error Message: "Port not available"
  • Hardware Error Notification: Fatal hardware error
  • Event Viewer Log: WHEA-Logger, Event ID [Specify Event ID], indicating a hardware error related to USB connectivity.

Troubleshooting Steps Taken:

  1. Checked Device Manager:
    • The CNC machine appears under the USB controllers section but shows a yellow exclamation mark.
    • Error code: [Specify Error Code] (e.g., Code 43).
  2. Updated Drivers:
    • Installed the latest USB and chipset drivers from Acer's support website.
    • Ensured the CNC machine's drivers are up to date.
  3. Checked USB Ports:
    • Tried connecting the CNC machine to both USB ports.
    • Connected other USB devices (e.g., mouse, keyboard) to verify port functionality – they worked without issues.
  4. Event Viewer Analysis:
    • WHEA-Logger indicates a hardware error related to the USB controller.
    • Detailed error: [Include specific error details from Event Viewer].
  5. BIOS Settings:
    • Checked BIOS settings to ensure USB ports are enabled.
    • Reset BIOS to default settings and updated to the latest version.
  6. Cable and Port Integrity:
    • Tried using different USB cables and verified the CNC machine's USB port for any physical damage.

Additional Information:

  • The CNC machine works correctly when connected to another laptop, ruling out issues with the machine itself.
  • The Acer Aspire SW5-171P has no other hardware issues and functions normally in all other scenarios.

Questions:

  1. Has anyone encountered a similar issue with USB connectivity on an Acer Aspire laptop or similar devices?
  2. Are there any specific BIOS or system settings that might resolve this "Port not available" error?
  3. Could this be a hardware failure in the USB controller of my laptop, and if so, what are the potential fixes?
  4. Any recommendations for advanced troubleshooting steps or diagnostics to pinpoint and resolve this hardware error?

Any insights or suggestions would be greatly appreciated. I'm looking forward to your expert advice to resolve this connectivity issue and get my CNC plastic injection moulding machine up and running.

[Edited the thread to add model name to the title]

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