Can't log in to my laptop, help!

Nu11
Nu11 Member Posts: 2 New User

Recently, I was logged out of my laptop, and it's having an issue where it won't allow me to log back in. It turns on, allows me to type in my password, asks me to set up a PIN(something that I have been unable to do on the laptop for some reason), then after I say I'll skip making a PIN, I go to the welcome screen. However, before I'm logged in, the screen will go back and take me to the beginning of the process. I've tried restarting, and shutting the laptop down and turning it back on, I made sure I was connected to the internet in case that was the issue, and I changed my password and tried logging in by having a code emailed to me, and nothing has worked. If anyone has any idea how to help, please let me know!

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