Windows expiring on newly bought laptop PH16-71

Macaron
Macaron Member Posts: 7 New User
edited June 5 in Predator Laptops

Is this real? I just bought the i9 13900hx 4070 variant of helios and after 2 weeks my windows gonna expire 😬how do i contact acer support to solve this

Best Answers

  • StevenGen
    StevenGen ACE Posts: 12,489 Trailblazer
    edited June 6 Answer ✓

    This was common with Microsoft Windows before, so if you’re encountering the “Your Windows License Will Expire Soon” error, there are several steps you can take to resolve it. Let’s explore some solutions:

    1. Restart Windows Explorer:
      • Sometimes, a simple restart of Windows Explorer can work wonders. Follow these steps:
        • Press Ctrl + Shift + Esc to open the Task Manager.
        • In the “Processes” tab, right-click on Windows Explorer and select Restart.
        • This will close the File Explorer and refresh various system processes that rely on Windows Explorer.
        • You can also directly restart Windows Explorer by clicking the folder icon on the Taskbar or using the Task Manager’s “Run new task” option and typing explorer.exe.
        • If the activation reminder persists, try restarting your computer to see if that resolves the issue.
    2. Run the Windows Activation Troubleshooter:
      • Windows includes built-in troubleshooting tools that can diagnose and fix hardware and software issues.
      • Go to Settings > Updates & Security > Activation and select Troubleshoot.
      • Make sure you’re signed in as an administrator and that your PC has an active internet connection.
      • The troubleshooter may help identify and resolve activation-related problems.
    3. Reactivate Windows:
      • If you’re certain that your Windows license is valid, try reactivating Windows using the same product key.
      • slmgr.vbs /dlv
      • This will display information about your license. Ensure it’s valid and corresponds to your version of Windows.
    4. Try Activating Windows Online:
      • Open the Command Prompt run as an administrator and type in:

    slmgr /xpr

    • This will show the expiration date of your Windows license.

    Remember, if you encounter any issues, consider checking the type of license installed on your system (OEM, retail, or volume license). If necessary, contact Microsoft Support or your license vendor for further assistance12. Hopefully, these steps will help you resolve the issue and prevent the annoying activation reminders! Good luck and hope this helps you out.

    If this answers your question and solved your query please "Click on Yes" or "Click on Like" if you find my answer useful👍

  • Macaron
    Macaron Member Posts: 7 New User
    Answer ✓

    Good day everyone, thank you for helping!

    I did follow the instructions provided here, It was a bug wherein you need to reactivate the windows 11 using the same product key provided on the system.

    before:

    after reactivating it using the same key:

Answers

  • Alejandro_AC
    Alejandro_AC ACE Posts: 13,392 Trailblazer

    Hi @Macaron the computer should come with a Home version of Windows 11, have you upgraded to a Pro version of Windows 11?
    Have you installed a corporate version of Windows?
    Is the computer from a company?

    Regards.

    • Haga clic en "Me gusta" si mi respuesta fue útil o márquela como solución si se resolvió, ¡gracias!
    • Colaborador pro bono, no trabajo ni hablo en nombre de Acer
    • Please click "Like" if my answer was helpful or mark it as solution if it was solved, thanks!
    • Pro bono contributor, I do not work or speak on behalf of Acer
    • MVP de MSFT (2003-21) & Windows Insider & (alezmvp)
  • Macaron
    Macaron Member Posts: 7 New User

    Hello, this is a personal laptop and no I did not upgrade or did anything related to upgrading the os or changing anything

  • Alejandro_AC
    Alejandro_AC ACE Posts: 13,392 Trailblazer

    When you first turned on the computer, did you set up Windows and add your email or was Windows already installed?
    Contact the seller.

    Regards.

    • Haga clic en "Me gusta" si mi respuesta fue útil o márquela como solución si se resolvió, ¡gracias!
    • Colaborador pro bono, no trabajo ni hablo en nombre de Acer
    • Please click "Like" if my answer was helpful or mark it as solution if it was solved, thanks!
    • Pro bono contributor, I do not work or speak on behalf of Acer
    • MVP de MSFT (2003-21) & Windows Insider & (alezmvp)
  • Macaron
    Macaron Member Posts: 7 New User

    Yes I did the initial set up where I login the microsoft account and stuffs

  • Puraw
    Puraw ACE, Member Posts: 14,065 Trailblazer

    As Alejandro_AC suggested, contact the retailer, the message generally indicates there is a volume license version of Windows Pro or Enterprise installed on the PC, not a consumer licence. https://answers.microsoft.com/en-us/windows/forum/all/your-windows-license-will-expire-soon-windows-11/8998c4df-51dd-4f21-9268-7dc4798644b2

  • StevenGen
    StevenGen ACE Posts: 12,489 Trailblazer
    edited June 6 Answer ✓

    This was common with Microsoft Windows before, so if you’re encountering the “Your Windows License Will Expire Soon” error, there are several steps you can take to resolve it. Let’s explore some solutions:

    1. Restart Windows Explorer:
      • Sometimes, a simple restart of Windows Explorer can work wonders. Follow these steps:
        • Press Ctrl + Shift + Esc to open the Task Manager.
        • In the “Processes” tab, right-click on Windows Explorer and select Restart.
        • This will close the File Explorer and refresh various system processes that rely on Windows Explorer.
        • You can also directly restart Windows Explorer by clicking the folder icon on the Taskbar or using the Task Manager’s “Run new task” option and typing explorer.exe.
        • If the activation reminder persists, try restarting your computer to see if that resolves the issue.
    2. Run the Windows Activation Troubleshooter:
      • Windows includes built-in troubleshooting tools that can diagnose and fix hardware and software issues.
      • Go to Settings > Updates & Security > Activation and select Troubleshoot.
      • Make sure you’re signed in as an administrator and that your PC has an active internet connection.
      • The troubleshooter may help identify and resolve activation-related problems.
    3. Reactivate Windows:
      • If you’re certain that your Windows license is valid, try reactivating Windows using the same product key.
      • slmgr.vbs /dlv
      • This will display information about your license. Ensure it’s valid and corresponds to your version of Windows.
    4. Try Activating Windows Online:
      • Open the Command Prompt run as an administrator and type in:

    slmgr /xpr

    • This will show the expiration date of your Windows license.

    Remember, if you encounter any issues, consider checking the type of license installed on your system (OEM, retail, or volume license). If necessary, contact Microsoft Support or your license vendor for further assistance12. Hopefully, these steps will help you resolve the issue and prevent the annoying activation reminders! Good luck and hope this helps you out.

    If this answers your question and solved your query please "Click on Yes" or "Click on Like" if you find my answer useful👍

  • Macaron
    Macaron Member Posts: 7 New User
    Answer ✓

    Good day everyone, thank you for helping!

    I did follow the instructions provided here, It was a bug wherein you need to reactivate the windows 11 using the same product key provided on the system.

    before:

    after reactivating it using the same key:

  • Alejandro_AC
    Alejandro_AC ACE Posts: 13,392 Trailblazer

    That is, it is a key based on business volume, you were not honest with my question.

    • Haga clic en "Me gusta" si mi respuesta fue útil o márquela como solución si se resolvió, ¡gracias!
    • Colaborador pro bono, no trabajo ni hablo en nombre de Acer
    • Please click "Like" if my answer was helpful or mark it as solution if it was solved, thanks!
    • Pro bono contributor, I do not work or speak on behalf of Acer
    • MVP de MSFT (2003-21) & Windows Insider & (alezmvp)
  • Alejandro_AC
    Alejandro_AC ACE Posts: 13,392 Trailblazer
    edited June 6

    That is, it is a key based on business volume, it was the first thing I asked him.

    • Haga clic en "Me gusta" si mi respuesta fue útil o márquela como solución si se resolvió, ¡gracias!
    • Colaborador pro bono, no trabajo ni hablo en nombre de Acer
    • Please click "Like" if my answer was helpful or mark it as solution if it was solved, thanks!
    • Pro bono contributor, I do not work or speak on behalf of Acer
    • MVP de MSFT (2003-21) & Windows Insider & (alezmvp)