X mark on the battery when the charger is connected while playing. Model No: PHN16-71

ALnaqib111
ALnaqib111 Member Posts: 31 Troubleshooter
edited June 3 in Predator Laptops
Screenshot 2024-06-03 053527.png

X mark on the battery when the charger is connected while playing.

For the mark X to go away, I have to remove the charger and then put it back in

Model Laptop : PHN16-71

[Edited the thread to add model number to the title]

Answers

  • AnhEZ28
    AnhEZ28 ACE, Member Posts: 4,287 Pathfinder
    edited June 3

    @ALnaqib111

    That symbol means the battery is not detected.

    Try to do a power cycle by removing the charger, and holding the power button for 15 seconds. After you have done so, power the laptop on and try playing game to see if the issue disappears.

    Please remember to include @AnhEZ28 when you want to reply back to my comment so that I can check your response.
    Thank you and have a nice day!
  • ALnaqib111
    ALnaqib111 Member Posts: 31 Troubleshooter
    https://community.acer.com/en/discussion/comment/1278891#Comment_1278891

    The mark X appears after approximately 15 minutes of playing, not immediately

  • AnhEZ28
    AnhEZ28 ACE, Member Posts: 4,287 Pathfinder

    @ALnaqib111

    Try to update the BIOS or do the power cycle I have said before.

    Please remember to include @AnhEZ28 when you want to reply back to my comment so that I can check your response.
    Thank you and have a nice day!

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