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    • My Acer SP714-51 is plugged in but not charging - Battery issues

    Member Posts: 5

    Tinkerer
    edited May 2024 in Swift and Spin Series

    I got this Acer spin 7 - SP714-51, the battery is not charging at all, the battery is recognised and is plugged in but not charged at all. Always the battery level is 0%. Thought its a battery problem so try a new battery and the problem still exists. Help me as it is too annoying to have the power cable connected to my laptop, once the power cable is out, the laptop shuts immediately.

    1857f20c-58f1-4420-b26d-59e01fceca2e.jpg

    [Edited the thread to add model name to the title]

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    Answers

    • ACE, Member Posts: 15,716 Trailblazer

      My Acer Spin 7 is plugged in but not charging - Battery issues

      SabinBajracharya

      Is your power adapter the original one that came with the laptop in 2017, 65W Type C USB-C Laptop Charger?

    • Member Posts: 5

      Tinkerer

      yes it is original charger …

    • ACE Posts: 35,677 Trailblazer

      Try removing the battery drivers from Device Manager then reboot to allow them to be reinstalled. That will potentially help of they have corrupted settings.

      Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
    • Member Posts: 5

      Tinkerer
      billsey

      tried already but still does not solve !!!

    • ACE Posts: 35,677 Trailblazer

      OK, was the battery you purchased correct for the model, or was it just a 'fits the same'? I still suspect software, but if the battery weren't correct the system wouldn't be able to get correct status data out of it, which may be why it's showing as empty all the time.

      Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
    • Member Posts: 5

      Tinkerer
      billsey

      i guess its the software issue … the battery is for my laptop model. I had another one thought it was a battery so returned it and get a new one and still the same issue

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