Pulsar Lighting Stuck to 30 seconds Backlight Off in predator Helios 16

Xvallier
Xvallier Member Posts: 5 New User
edited June 10 in Predator Laptops

I just bought the predator Helios 16 2024 model laptop this month, my problem is that the predator sense app which is where you can control the pulsar lighting isn't working correctly. Programming the zone lighting hasn't got any issues. The issue is that the backlight wouldn't stay on even the toggle switch for the 30 seconds backlight off is turned off already on the predator sense app. There is no way to control the backlight off after 30 secs. already tried reinstalling the app and handling the control to Window Dynamic Lighting. The Backlight still would just turn off after 30 secs. Any fix on this issue? Even the new version of BIOS have removed the control for the Backlight Timer.

[Edited the thread to add model number to the title]

Answers

  • Jim1014
    Jim1014 Member Posts: 2 New User

    Mine has completely stopped working. This "New" Dynamic Lighting control built into windows seems to be interfering with the keyboard lighting. I can't control the lighting form neither windows (Via Dynimic Lighting} of through the Sense App. HELP ACER!!!!!!

  • Xvallier
    Xvallier Member Posts: 5 New User

    NO SOFTWARE UPDATE OR BUG FIX INSIGHT ACER? WHAT NOW???

  • rushipatil
    rushipatil Member Posts: 1 New User

    I have the same issue with my device as well, global control settings are not working only area settings are working