Is there a way to buy just the keys for nitro 5 (AN515-58)?

Orbiteer
Orbiteer Member Posts: 2 New User
edited March 23 in Nitro Gaming

I have a nitro 5 (AN515-58) and my 1,2, and W key all broke somehow. Is there a way to buy just the keys?

[Edited the thread to add model number to the title and to add issue detail]

Answers

  • Orbiteer
    Orbiteer Member Posts: 2 New User

    Also don't say anything about laptopkeyreplacements.com already got scammed by them once.

  • Puraw
    Puraw ACE, Member Posts: 13,369 Trailblazer
    https://community.acer.com/en/discussion/comment/1266498#Comment_1266498

    Bring the laptop to Acer Services in your country to replace the keyboard, this is not an expensive repair (est. $100).

  • Arulselvan
    Arulselvan Member Posts: 2 New User

    I feed acer warrant is scam. still try to get the case id report and escalation email .. i planning to feedback to the acer management in linkedin profile .. Please find my case below..

    ***Acer warranty look like SCAM ?***

    Please find my thought below

    I bought the acer product since they posted product has onsite, labor and parts warranty.

    I face some issue in display screen.

    I check the warrant use the below it shows, i have valid warrant for onsite, labor and parts.

    Posted the service request via acer. Since there is no acknowledge email, i submit another request- No acknowledgement received for all my service requested submitted.

    >> Please note: the link given by acer is not working/not usable since to acknowledgement

    Service request send to acer support via email, i share the screen. and they claim , they don’t support the physical damage. I told them there is not physical damage and they can do the onsite check. and i share the another image. this time they "internal" physical demage.

    I requested them, how do they clasifiy "internal" physical demange” , ask them to provide the supporting details - Till today they didnot give the supporting details keep ask me to visit the service centrer for the onsite check ask me to pay (NOT SURE WHY I NEED TO PAY SINCE MY WARRANTY COVER ONSITE)

    I requested them to share the case/ticket id for my service request, after few follow up they share the ref/case id(112680A). I try to track using above link but THIS LINK ALSO FAKE (since I’m always getting the error and support team not share any report even I requested few time)and I always get the below error”. “This service is temporary unavailable.Please email to acercare.sg@acer.com for service status enquiry.”

    My suspect they are creating/logging the customer service request or they donot have any proper infra to keep track the customer complaints and/or proper team to manage

    Above details share the acer support team, ask me to pay for the onsite which I need to pay even I have warranty for onsite, parts and labor.

    I contacted the acer (seller- Lazada) but do response from them. I created the Lazada case id) , next day seller reply my message , and after check with their technical team, he reply and ask me to visit acer service center and or ask me to pay cost for the onsite and labour etc .

    I requested (few time) seller to share the acer’s Case ID report. Till today he not answering my query and keep ask me to “ proceed with the onsite appointment, you must agree to the possible charges of a $30 onsite fee and an $80 labor fee “.

    I donot understand, the case id report is basic for all the service company .. Not sure why seller and acer support not ready to provide this report if they have proper infra and/or support team in place

    https://secured.acer.com.sg/support/Enquiry/Support/checkwarranty.aspxhttps://secured.acer.com.sg/support/Enquiry/ServiceEnquiry/TechnicalService.aspxhttps://secured.acer.com.sg/support/enquiry/CSSEnquiry/RepairStatus.aspx

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