I cant find Acer quick access after updating my ACER PHN16-71

harshan07
harshan07 Member Posts: 7

Tinkerer

edited May 20 in Predator Laptops

after updating my laptop to the latest updates in windows there are many changes in the pc. I cant change the keyboard light from predator sense , tried turning of the windows dynamic lighting as well . And the capslock showing a new popup , and mainly i wanted the power button function showing the acer power button popup with options of shutdown , hibernate and sleep option , but now it sleeps automatically when i long press the power button. I cant find the acer quick access application in the laptop. Help me out please

Answers

  • William_mk2
    William_mk2 ACE Posts: 4,198 Pathfinder

    @harshan07


    Go to support.acer.com 
    chose your country 
    type snid or chose your model 
    go to application - install quick access

    You can also reinstall predator sense for the keyboard lighting issue

    Click on "Like" if you find my answer useful 

    Click on "Yes" if it answers your question.


    Please click YES if I answered your question

    I am not an ACER employee
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  • billsey
    billsey ACE Posts: 34,101 Trailblazer

    Which OS version are you running? Look in your update history and tell us which update made those changes.

    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
  • harshan07
    harshan07 Member Posts: 7

    Tinkerer

    2024-05 Cumulative Update for .NET Framework 3.5 and 4.8.1 for Windows 11, version 22H2 for x64 (KB5037591) im currently running on this and 2024-03 Cumulative Update Preview for Windows 11 Version 22H2 for x64-based Systems (KB5035942) this might be the one which started to effect the features i complained

  • harshan07
    harshan07 Member Posts: 7

    Tinkerer

    tried installing predator sense again and the keyboard issue is still the same , also the quick access worked for a while after downloading but once i closed the laptop and opened again the app vanished , cant find it. doing the same process again would take more time , acer has to fix this issue