Predator Sense Keyboard Light Stuck Blue - Helios Neo 16 (2023) - Bug After Latest Update?

eNDERdRAGON3059
eNDERdRAGON3059 Member Posts: 8

Tinkerer

Hi everyone,

I'm having a frustrating issue with my Acer Predator Helios Neo 16 (2023) keyboard lighting. Prior to the latest Predator Sense update, everything functioned perfectly, allowing me to customize the colors.

However, after installing the update, the keyboard light is stuck on static blue. It no longer responds to any adjustments or settings changes within Predator Sense, regardless of what I try.

I've attempted various troubleshooting steps like restarting with Predator Sense running, reinstalling the software, and checking for software conflicts, but unfortunately, none have been successful.

Is anyone else experiencing this problem after the recent Predator Sense update? Has Acer acknowledged this potential bug, or is there any information regarding a fix in the pipeline?

Thanks in advance for any assistance or knowledge you can share!

This update emphasizes that the issue arose specifically after the latest Predator Sense update, strengthening the connection between the problem and the software change. It also maintains a polite and informative tone while seeking solutions.

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