Helios Neo 16 PHN16-71 Need a working Intel RST driver for Windows Installation
Tinkerer
Hi. I purchased an Acer Predator Helios Neo 16 PHN16-71 without an operating system preinstalled. Windows installer says 'A media driver your computer needs is missing' After a little digging I found out that I need the IRST (Intel® Rapid Storage Technology) Driver. I download it from the Acer website extract it to another usb drive after fixing the file names that contain prohibited characters. Finally my windows installer finds the driver but gives error message saying "We couldn't install the device driver" Contact your vendor for an updated driver.
[Edited the thread to add model name to the title]
Answers
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Hi @santeri can you please confirm that you download from the following address:
The driver is compatible with Windows 11, is this the operating system you are trying to install?
You should not make changes to the file, this may affect its integrity.
https://www.intel.com/content/www/us/en/support/articles/000092508/technologies.html
All the best.
- Un saludo / All the best
- Haga clic en "Me gusta" si mi respuesta fue útil o márquela como solución si se resolvió, ¡gracias! Colaborador pro bono, no trabajo ni hablo en nombre de Acer
- Please click "Like" if my answer was helpful or mark it as solution if it was solved, thanks! Pro bono contributor, I do not work or speak on behalf of Acer
- Microsoft MVP (2003-21) - Windows Insider - X (alezmvp)
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I get a "invalid filename error" when extracting the IRST_Intel_19.5.1.1040_W11x64_A.zip file
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Follow this method to extract it:
All the best.
- Un saludo / All the best
- Haga clic en "Me gusta" si mi respuesta fue útil o márquela como solución si se resolvió, ¡gracias! Colaborador pro bono, no trabajo ni hablo en nombre de Acer
- Please click "Like" if my answer was helpful or mark it as solution if it was solved, thanks! Pro bono contributor, I do not work or speak on behalf of Acer
- Microsoft MVP (2003-21) - Windows Insider - X (alezmvp)
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Windows installer stills says its not compatible. Tried both windows 10 and 11 + few driver versions but nothing works
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This should be the correct driver ?
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also the driver package from acer doesn't contain the SetupRST.exe which you can download from the intel website from https://www.intel.com/content/www/us/en/download/720755/intel-rapid-storage-technology-driver-installation-software-with-intel-optane-memory-11th-up-to-13th-gen-platforms.html
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You have to replace
SetupRST.
by
rstcli64All the best.
- Un saludo / All the best
- Haga clic en "Me gusta" si mi respuesta fue útil o márquela como solución si se resolvió, ¡gracias! Colaborador pro bono, no trabajo ni hablo en nombre de Acer
- Please click "Like" if my answer was helpful or mark it as solution if it was solved, thanks! Pro bono contributor, I do not work or speak on behalf of Acer
- Microsoft MVP (2003-21) - Windows Insider - X (alezmvp)
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What is the exact command ?
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All the best.
- Un saludo / All the best
- Haga clic en "Me gusta" si mi respuesta fue útil o márquela como solución si se resolvió, ¡gracias! Colaborador pro bono, no trabajo ni hablo en nombre de Acer
- Please click "Like" if my answer was helpful or mark it as solution if it was solved, thanks! Pro bono contributor, I do not work or speak on behalf of Acer
- Microsoft MVP (2003-21) - Windows Insider - X (alezmvp)
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I deleted this line due to repetition, I'm sorry.
All the best.- Un saludo / All the best
- Haga clic en "Me gusta" si mi respuesta fue útil o márquela como solución si se resolvió, ¡gracias! Colaborador pro bono, no trabajo ni hablo en nombre de Acer
- Please click "Like" if my answer was helpful or mark it as solution if it was solved, thanks! Pro bono contributor, I do not work or speak on behalf of Acer
- Microsoft MVP (2003-21) - Windows Insider - X (alezmvp)
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./rstcli64.exe -extractdrivers rstcli64_extracted
INVALID_REQUEST: Unrecognized command, request was formatted incorrectly
unrecognised option '-extractdrivers'
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Thank you for commenting, I have also tried to carry out the procedure and I get the same error, I have removed the - symbol from the extract command and it does not solve it.
I'm sorry but I don't know what the problem is, I'll try to find more information about whether there were changes to the procedure, but at this moment I can't offer you more help, wait and see if there are more comments.
All the best.- Un saludo / All the best
- Haga clic en "Me gusta" si mi respuesta fue útil o márquela como solución si se resolvió, ¡gracias! Colaborador pro bono, no trabajo ni hablo en nombre de Acer
- Please click "Like" if my answer was helpful or mark it as solution if it was solved, thanks! Pro bono contributor, I do not work or speak on behalf of Acer
- Microsoft MVP (2003-21) - Windows Insider - X (alezmvp)
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I'm sorry but I don't know what the problem is, wait and see if there are more helpful comments.
All the best.
- Un saludo / All the best
- Haga clic en "Me gusta" si mi respuesta fue útil o márquela como solución si se resolvió, ¡gracias! Colaborador pro bono, no trabajo ni hablo en nombre de Acer
- Please click "Like" if my answer was helpful or mark it as solution if it was solved, thanks! Pro bono contributor, I do not work or speak on behalf of Acer
- Microsoft MVP (2003-21) - Windows Insider - X (alezmvp)
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I used this one specifically for gen 12-13 processors:
https://www.intel.la/content/www/xl/es/download/720755/intel-rapid-storage-technology-driver-installation-software-with-intel-optane-memory-11th-up-to-13th-gen-platforms.html
used 7zip for open the file and extract all files to a particular folder in the usb windows installer, when asked it installs without any issues, made in the newest win 11 iso
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I've got the same laptop PHN16-71-50JG and I don't know why the Acer provided IRST version 19.5.1.1040 dated 2023/03/29 from the PHN16071 Acer support page didn't work, as this Acer IRST driver should have worked 100% when you got to windows installation section @ Where do you want to install Windows? > load driver, and the Acer provided IRST version 19.5.1.1040 should have worked 100%, maybe its a corrupt file so its good to know for community members that it doesn't work.
The link that you gave is a newer IRST from Intel and its the Intel® Rapid Storage Technology (Intel® RST) version 20.0.0.1038.3 Production Version released 15 January 2024 and its a newer driver, so this new IRST driver should also work just fine with the PHN16-71 laptops. thanks for the info.
If this answers your question and solved your query please "Click on Yes" or "Click on Like" if you find my answer useful👍
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well, Intel did a change to those drivers, now it's available for 12-15 gen processors:
https://www.intel.com/content/www/us/en/download/849936/intel-rapid-storage-technology-driver-installation-software-with-intel-optane-memory-12th-to-15th-gen-platforms.html?wapkw=intel%20rapid%20storage%20technology
open it with 7-zip, right click .text file, pick Open Inside, extract all files to a new folder in the usb drive
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