What is happening with my acer laptop and who is "answersby"

Ol_Shirty_OSB
Ol_Shirty_OSB Member Posts: 2 New User
in Aspire Laptops

Anybody else had their ability to access their laptops using fingerprint, pin and password taken away out of nowhere?

then I called the 1866 number on acer website and been redirected to a business called "answersby" and they are asking me to pay them with my credit card so they can help me gain access back to my computer

what is happening?

who are "answersby"?

im just a guy trying to use the computer he bought to make some music

thank for any kind of help

Answers

  • Puraw
    Puraw ACE, Member Posts: 13,358 Trailblazer
    https://community.acer.com/en/discussion/684505/what-is-happening-with-my-acer-laptop-and-who-is-answersby

    Sounds like you are being scammed/hacked. If you have only a local Windows User Account go online with another PC and connect to the Microsoft Account page and create a new MS Windows account.

    https://account.microsoft.com/account

    If you already have a MS Account, login with your password and change your password and PIN online.

  • Ol_Shirty_OSB
    Ol_Shirty_OSB Member Posts: 2 New User

    i called the acer support line and was redirected to "answerby" in india

    i dropped it off to a tech store to see whats happening

    i will try your advice if it ever happens again

    thanks

  • Riktor
    Riktor Member Posts: 11

    Tinkerer
    edited May 9

    unfortunately it is a legitimate company. I used to work for them. They outsource their support to india via sutherland global services which is an outsourcing company. In this case it is for tech support which Acer is not responsible for providing hence why they hired that team to handle that influx of calls.

    unfortunately their employees from India do not know how to properly provide those services. Their sales people are scoundrels and are only ordered to sell sell sell no matter what. The techs are actually for the most part pretty decent and will provide good support via remote. It's not a scam it'it's just that their sales people are idiots and act like scammers.

  • shabana
    shabana Member Posts: 1 New User

    Your Acer laptop may be experiencing technical issues; consider consulting tech support or running diagnostics. "answersby" is a user on a platform providing guidance or solutions, potentially relevant for resolving laptop problems. Subwaymenusprice.com vary by location but typically range from $5 to $10 for sandwiches and combos.

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