My acer nitro 5 Model Number: ANV15-51 Keeps crashing and freezing when gaming

Vasco20090
Vasco20090 Member Posts: 6

Tinkerer

the time varies from 20 minutes to 2 to 3 hours. Please help

Best Answers

Answers

  • StevenGen
    StevenGen ACE Posts: 12,677 Trailblazer
    Answer ✓

    Make sure that you have all the Win-11 updates done and the bios is updated to version 1.09, then run the latest NVidia game ready driver and also the most important is to run your games through the NVidia GeForce Experience software settings and also install the Intel® Driver & Support Assistant and have all the Intel drivers up to date. Doing all this will make your new Nitro 5 ANV15-51 always perform to its peak performance and should stop all games freezing unless all the games that you play are legit and don't have internal errors which cause freezing. Good luck and hope this helps you out.

    If this answers your question and solved your query please "Click on Yes" or "Click on Like" if you find my answer useful👍

  • Vasco20090
    Vasco20090 Member Posts: 6

    Tinkerer

    thank you for your reply. my bios are currently of version 1.06 , how can I go on about updating it?

  • Puraw
    Puraw ACE, Member Posts: 14,456 Trailblazer
    edited March 2024 Answer ✓

    Click on this link to download and install BIOS vesion 1.09: https://global-download.acer.com/GDFiles/BIOS/BIOS/BIOS_Acer_1.09_A_A.zip?acerid=638436589109196983&Step1=&Step2=&Step3=NITRO%20ANV15-51&OS=ALL&LC=en&BC=ACER&SC=AAP_5

    Open the folder where the file downloaded to, then right-click on the file name and select Extract All.
    Double-click the file application file that was extracted to begin the install.
    Follow the instructions on the screen to install the BIOS. Make sure you have an AC adapter connected.

  • Vasco20090
    Vasco20090 Member Posts: 6

    Tinkerer

    I have done everything that you have told me. I will try it out and tell you. THANK you very much

  • Vasco20090
    Vasco20090 Member Posts: 6

    Tinkerer

    Updating the bios to 1.09 really worked not only has the crashes stopped but my games run far better now

    THANK YOU VERY MUCH

  • Joyboy
    Joyboy Member Posts: 1 New User

    I am facing the exact same issue on my new Acer Nitro ANV15-51.

    I have reinstalled the drivers and my bios is up to date even reinstalled widows but still games crash after 20 min to 40 min complaining about graphics card issue.

    Games crash even on clean boot with the lowest settings.

    Need help.

  • Genntiana
    Genntiana Member Posts: 1 New User

    Please i need help, where do i find the latest bios update? i have an acer nitro 5 AN515-57 it gives me the same problem described in the messages above,

  • StevenGen
    StevenGen ACE Posts: 12,677 Trailblazer

    As its been posted above, make sure that you have all the windows, and all bios and firmware upades done for your laptop and play your games that are listed and supported by the NVidia GeForce Experience software settings through that software, as this software fixes allot of the low jps and crashes of their supported games, the reason why your games are crashing is not because of the laptop its because of the games that you have, consult the games forums and settings to fix the crashes and set your ANV15-51 laptop to this comprehensive gaming guide here; Windows 10/11 optimization guide for gaming as doing all this will ensure a good setup and no crashes. Good luck all.

    If this answers your question and solved your query please "Click on Yes" or "Click on Like" if you find my answer useful👍

  • Axxo
    Axxo Member, Ally Posts: 963

    Let us do the basic steps first. First of all, we need to find out whether it is a hardware or software issue.

    Here are some of the steps to speed up or increase the performance your computer.  

    Try windows + r -  on the run window - type msconfig  - click ok  
    click on services
    check - hide all microsoft services 
    click on disable all
    click on startup 
    disable all the startup items 
    click on apply - ok  - restart the computer.     Loading process will be very fast now..

    Note: You can always enable the services and startup items later or set it to normal startup from selective startup later on the General tab  

    Try windows + r - on the run window - type appwiz.cpl  - click ok  
    it will show you the list of programs
    remove all the unwanted third party programs. 
    Please don’t remove any drivers.  
    If you are not sure , please don’t remove it.  

    Try windows + r - on the run window type temp - click ok -  it will show you the bunch of files -  try ctrl + a - select all files - press the shift key and click on delete files 

    Try windows + r - on the run window type  %temp%  - click ok  - It will show you the bunch of files -  try ctrl + a - select all files - press the shift key and click on delete files 

    If you are not able to remove some files - click on skip and then click click on continue.. 

    Try windows + r  - on the run window - type cleanmgr - click ok
    click on all the boxes except recycle bin and thumnail
    Delete the items which are checked 

    Try windows x - on the menu - chose command prompt admin or power shell admin 
    click on yes 
    on the blue or black window  type sfc /scannow 
    It will be running till 100 %

    Try to do a chrome reset 
    open chrome
    click on three dots on top right corner 
    click on settings
    Scroll down - go to advanced
    click on restore setting to default
    you will see reset settings - cancel
    click on reset settings 
    Open chrome 
    it will work faster now

    If it is still not working then we have to do a refresh and reset

    click on start - settings - update and security - recovery - reset this pc - get started 

    or 

    on start - type here to search - type reset this pc - click on reset this pc on the top  - click on get started 

    It will show you keep my files and remove everything
    chose keep my files 
    chose the account - type the password - click on local reinstall - click on reset 
    It will be in progress.. 
    login to computer and start using the computer. 
    If it is still not working 

    click on start - settings - update and security - recovery - reset this pc - get started 
    chose remove everything 
    click on local reinstall - just remove my files - click on reset
    It will be in progress

    Note:

    If you do refresh ( keep my files ) -  all your personal files like pictures, music , documents , videos  will still be intact.   Only the applications will be lost

    If you do reset  ( remove everything )  - you are doing a factory default.   It will become like a day one computer.    It will wipe out everything and take your computer to day one like a new computer. 

    You can also do the recovery in an alternative way..

    There are two alt keys on the keyboard.  If you look at the bottom row of keyboard you can see the one on the left side of space bar and the other on the right side of space bar.  The alt key on the right side will be looking like alt, alt gr or alt car.  Turn off the computer.  Hold the alt key on the left and tap f10 continuously.   It will go to repair mode. It will show you chose an option, continue, troubleshoot.   If it is not going to repair mode, turn off the computer.  Turn on the computer.  Hold the right alt key ( alt gr or alt car or alt )  and then tap f10 continuously.  It will go to chose an option continue and troubleshoot..

    It will show you chose an option, continue, troubleshoot
    Go to troubleshoot  -  click on reset this pc
    click on keep my files  ( only applications will be lost )   chose your account and type your password   - click on local reinstall  - click on reset
    It will be in progress 

    If the keep my files option is not working 

    Go to troubleshoot  -  click on reset this pc – click on remove everything – click on local reinstall – just remove my files – click on reset 
    It will reinstall windows. 

    If the just remove my files is not working..

    Go to troubleshoot  -  click on reset this pc – click on remove everything – click on local reinstall – Fully clean the drive – click on reset 
    It will reinstall windows. 

    Note: You can also go to chose an option , continue , troubleshoot by holding the alt key + tapping f10  or alt gr + tapping f10 on the keyboard while turning on the computer.    Once you see the troubleshoot option, you can stop tapping the f10 and stop holding the alt key.    Then you can try the keep my files and remove everything ( just remove by files and fully clean the drive ) by following the steps which was mentioned above. 

    ——————————————————-

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