computer problems, crashes, death screen in po7-650

xdest1ny
xdest1ny Member Posts: 5 New User
edited April 29 in All-In-One PCs

good afternoon, I am the owner of a po7-650, I have crazy problems with my computer, constant crashes from games, programs, even websites in the browser. I constantly have the screen of death, I sent it to Acer service for repairs, nothing helped, I still have the same problems, tell me what to do?

[Edited the thread to add model number to the title]

Answers

  • JackE
    JackE ACE Posts: 45,112 Trailblazer

    What are the last 4 characters in your model number? For example, PO7-650-UR12?

    Jack E/NJ

  • xdest1ny
    xdest1ny Member Posts: 5 New User

    where can I check this?

  • xdest1ny
    xdest1ny Member Posts: 5 New User

    I don't have any further letters, just this

  • xdest1ny
    xdest1ny Member Posts: 5 New User

    I tried to find my computer among the UR inscriptions, but I couldn’t find it, I have a 4080 and an i9-13900kf, 1 tb ssd and 32 gb ram installed

  • xdest1ny
    xdest1ny Member Posts: 5 New User

    there it is

  • JackE
    JackE ACE Posts: 45,112 Trailblazer

    OK. Please post a screenshot of Device Manager as it opens. Do not manually expand any Device Manager folders.

    Jack E/NJ

  • billsey
    billsey ACE Posts: 34,672 Trailblazer

    It also helps to take some pictures of the BSODs. They often have stuff in the fine print that helps point to the real cause.

    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
  • Axxo
    Axxo Member, Ally Posts: 925

    Hi xdest1ny,

    Let us do the basic steps first. First of all, we need to find out whether it is a hardware or software issue.

    Here are some of the steps to speed up or increase the performance your computer.

    Try windows + r - on the run window - type msconfig - click okclick on services
    check - hide all microsoft services
    click on disable all
    click on startup
    disable all the startup items
    click on apply - ok - restart the computer. Loading process will be very fast now..

    Note: You can always enable the services and startup items later or set it to normal startup from selective startup later on the General tab

    Try windows + r - on the run window - type appwiz.cpl - click okit will show you the list of programs
    remove all the unwanted third party programs.
    Please don’t remove any drivers.If you are not sure , please don’t remove it.

    Try windows + r - on the run window type temp - click ok - it will show you the bunch of files - try ctrl + a - select all files - press the shift key and click on delete files

    Try windows + r - on the run window type %temp% - click ok - It will show you the bunch of files - try ctrl + a - select all files - press the shift key and click on delete files

    If you are not able to remove some files - click on skip and then click click on continue..

    Try windows + r - on the run window - type cleanmgr - click ok
    click on all the boxes except recycle bin and thumnail
    Delete the items which are checked

    Try windows x - on the menu - chose command prompt admin or power shell admin
    click on yes
    on the blue or black window type sfc /scannow
    It will be running till 100 %

    Try to do a chrome reset
    open chrome
    click on three dots on top right corner
    click on settings
    Scroll down - go to advanced
    click on restore setting to default
    you will see reset settings - cancel
    click on reset settings
    Open chrome
    it will work faster now

    If it is still not working then we have to do a refresh and reset

    Click on start - settings - update and security - recovery - reset this pc - get started

    or

    on start - type here to search - type reset this pc - click on reset this pc on the top - click on get started

    It will show you keep my files and remove everything
    chose keep my files
    chose the account - type the password - click on local reinstall - click on reset
    It will be in progress..
    login to computer and start using the computer.
    If it is still not working

    click on start - settings - update and security - recovery - reset this pc - get started
    chose remove everything
    click on local reinstall - just remove my files - click on reset
    It will be in progress

    Note:

    If you do refresh ( keep my files ) - all your personal files like pictures, music , documents , videos will still be intact. Only the applications will be lost

    If you do reset ( remove everything ) - you are doing a factory default. It will become like a day one computer. It will wipe out everything and take your computer to day one like a new computer.

    You can also do the recovery in an alternative way..

    There are two alt keys on the keyboard. If you look at the bottom row of keyboard you can see the one on the left side of space bar and the other on the right side of space bar. The alt key on the right side will be looking like alt, alt gr or alt car. Turn off the computer. Hold the alt key on the left and tap f10 continuously. It will go to repair mode. It will show you chose an option, continue, troubleshoot. If it is not going to repair mode, turn off the computer. Turn on the computer. Hold the right alt key ( alt gr or alt car or alt ) and then tap f10 continuously. It will go to chose an option continue and troubleshoot..

    It will show you chose an option, continue, troubleshoot
    Go to troubleshoot - click on reset this pc
    click on keep my files ( only applications will be lost ) chose your account and type your password - click on local reinstall - click on reset
    It will be in progress

    If the keep my files option is not working

    Go to troubleshoot - click on reset this pc – click on remove everything – click on local reinstall – just remove my files – click on reset
    It will reinstall windows.

    If the just remove my files is not working..

    Go to troubleshoot - click on reset this pc – click on remove everything – click on local reinstall – Fully clean the drive – click on reset
    It will reinstall windows.

    Note: You can also go to chose an option , continue , troubleshoot by holding the alt key + tapping f10 or alt gr + tapping f10 on the keyboard while turning on the computer. Once you see the troubleshoot option, you can stop tapping the f10 and stop holding the alt key. Then you can try the keep my files and remove everything ( just remove by files and fully clean the drive ) by following the steps which was mentioned above.