Acer Chromebook wouldn’t turn on

jsandgirl
jsandgirl Member Posts: 3 New User
in Chromebooks
IMG_3630.jpeg

What is the issue & what would have caused it?

Answers

  • Axxo
    Axxo Member, Ally Posts: 831

    If you have any devices plugged into your Chromebook's USB ports, remove them and try starting your computer. For example, if you have a USB drive inserted, eject it and then try again. Do a hard restart. If your device turns on but the screen stays black, hold down the Refresh key + Power to restart your Chromebook.

  • jsandgirl
    jsandgirl Member Posts: 3 New User

    can you see the attached picture of the issue?

  • Axxo
    Axxo Member, Ally Posts: 831

    Yes, seems that there is a component on the motherboard that has burned and has char next to it. I suggest you to take it to a repair store to fix it.

  • jsandgirl
    jsandgirl Member Posts: 3 New User
    https://community.acer.com/en/discussion/comment/1272484#Comment_1272484

    yes it is school issued & they are saying my daughter caused this. It was in a case and she takes very good care of her stuff.

  • billsey
    billsey ACE Posts: 34,246 Trailblazer

    It's always possible your daughter caused it, but not too likely unless she actually opened it up in order to short that out. We need to know which Chromebook model that is before trying to get any farther into diagnostics. Your full model number is usually on the same sticker as your serial number, it should look something like xxxxx-xxx-xxxx. That daughter card is likely providing USB ports to that side of the machine and has obviously had too much current through it.

    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.

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