Realtek microphone not working on Acer Aspire Vero AV15-51

jhdoherty
jhdoherty Member Posts: 5 New User
edited April 18 in Aspire Laptops

Where do I find the most current driver?

[Edited the thread to add model name to the title]

Answers

  • Jack22
    Jack22 ACE Posts: 4,164 Pathfinder

    @jhdoherty

    Click on the below link and enter the serial number or SNID and you can find the drivers

    https://www.acer.com/us-en/support/drivers-and-manuals

    Click on 'Yes' if the comment answers your question!
  • Rudy21
    Rudy21 ACE Posts: 1,789 Pathfinder

    what happens when you open voice recorder and try to record..? if it does not record anything then check the settings for Microphone, make sure its enabled. Also, you can run a windows troubleshooter to quickly identify the issue..

    You can also access device manager and uninstall the drivers (do not check the box to delete the driver) post this restart the device and check..

    Click on 'Yes' to accept my comment as answer
  • jhdoherty
    jhdoherty Member Posts: 5 New User

    Hi Rudy, thank you so much for the advice. I'd already already been through your steps before posting, but to no avail. The driver shown used to be a Realtek one but now it reads 'Microsoft Array (Intel Smart Sound Technology for Digital Microphones)'. I've tried finding a new driver on Acer but it's not clear which one I should download. The one I did find didn't seem to have a easy .exe file and I'm a bit limited tech-wise to go beyond this. Thanks anyhow and if anyone has any alternative ideas they'd be much appreciated.

  • Rudy21
    Rudy21 ACE Posts: 1,789 Pathfinder

    Could you please share the first 10 digits of your device serial number.. this allows us to check the device specifications and compatible drivers.

    that way we can help you better.

    Click on 'Yes' to accept my comment as answer
  • jhdoherty
    jhdoherty Member Posts: 5 New User

    Hi Rudy, the first 10: 2330259913 - hope this secure? Thanks, J

  • Rudy21
    Rudy21 ACE Posts: 1,789 Pathfinder

    is the the first 10 digits of your device serial number.. Sorry but it doesnt look like it.

    could you provide us the complete model name of your device.

    Click on 'Yes' to accept my comment as answer
  • jhdoherty
    jhdoherty Member Posts: 5 New User
    edited April 18

    Hi there - it's Acer Aspire Vero AV15-51 15.6 Inch Laptop - (Intel Core i5-1155G7, 16GB, 512GB SSD, Full HD Display, Windows 11 bought in March 2023 with 11th Gen Intel(R) Core(TM) i5-1155G7 @ 2.50GHz 2.50 GHz.

    Serial number 1st 10 (S/N on bottom of laptop): NXAYCEK002

    Many thanks, J

  • Rudy21
    Rudy21 ACE Posts: 1,789 Pathfinder
    Click on 'Yes' to accept my comment as answer
  • jhdoherty
    jhdoherty Member Posts: 5 New User

    Dear Rudy, I've downloaded this but it's just a bunch of folders and files and there's no obvious way to launch it eg the .exe file. Please can you send me instructions? Thank you.

  • Rudy21
    Rudy21 ACE Posts: 1,789 Pathfinder

    Sorry, my bad.. once you open the file, you would see 3 folders and other stuff, forget all these and look for name setup and the type is application. just double tap it and install the application.

    Click on 'Yes' to accept my comment as answer