aspire 5 515-55G laptop battery,tried calibrate the battery a few time, but will not charge past 79%

Jer86
Jer86 Member Posts: 2 New User
edited April 3 in Aspire Laptops

I just recently changed a dead laptop battery with a OEM replacement from the part number on it (KT.00405.010). I've tried to calibrate the battery a few time, but will not charge past 79% no matter how long it is plugged in. I've looked for any thing limiting the charge to no avail. Am I over looking something or is the replacement battery no good?

[Edited the thread to add issue detail]

Answers

  • Puraw
    Puraw ACE, Member Posts: 12,859 Trailblazer

    You may have used Acer Care Center or some other battery monitoring app that did not completely uninstall, check the Services if you see "agents" running for these apps that still block the battery charging to 80%. Disable these services.

  • StevenGen
    StevenGen ACE Posts: 11,978 Trailblazer
    edited April 3

    The battery that you have bought Acer part #: KT.00405.010 is the wrong battery for the Aspire A515-55 laptop, the correct oem Acer fitted battery for the A515-55 laptop is the battery shown below, hence and why you could be having that charging problem. Also, DO NOT buy copy non genuine cheap eBay, Amazon batteries as 100% of those batteries have the problems of not fully charging also, always replace your laptops battery with the genuine Acer fitted battery from either Acer or a reputable Acer parts retailer. Good luck.

    If this answers your question and solved your query please "Click on Yes" or "Click on Like" if you find my answer useful👍

  • Jer86
    Jer86 Member Posts: 2 New User

    Thank you for some direction,

    Puraw, I've checked the services and what i can tell is any program that has been uninstalled is fully removed. Also the Acer care app for this device doesn't have any limits that can be put in place or adjusted.


    StevenGen, that is some inciteful information. I was wondering if the wrong battery was previously installed in this. The part number you supplied doesn't appear when I search for parts for this laptop via the serial number. The part numbers I can come up with are KT.00304.012 (Battery 3-CELL POLYMER 4200MAH – MURATA AP18C 3S1P MAIN COMMON) and KT.0030G.020 (Battery 3-CELL POLYMER 4343MAH – AP18C 3S1P LGC MAIN COMMON). The search is through https://www.sourceitstore.ca/acer-part-finder/

    I just want to make sure prior to ordering another battery that may or may not work.

  • StevenGen
    StevenGen ACE Posts: 11,978 Trailblazer

    The Acer part #: KT.0040G.011 is one of the batteries listed in the Aspire A515-54/A515-54G/A515-55/A515-55G laptop Acer service guide for this laptop, there are 4 other batteries listed also but the battery part #: KT.00405.010 that you listed is not listed for this laptop at all, so I think that is the problem that you are having, so use the batteries listed in the SG. Good luck.

    If this answers your question and solved your query please "Click on Yes" or "Click on Like" if you find my answer useful👍