Predator Sense not working and not showing anything in Predator PHN16-71

user290
user290 Member Posts: 2 New User
edited April 1 in Predator Laptops

Why is my predator sense not working? It's not showing anything, and my keyboard RGB lighting is always stuck to blue. I have already installed windows 11 correctly and properly. I use predator helios neo 16 (Predator PHN16-71). I tried factory resetting the laptop, I tried uninstalling and reinstalling Predator Sense, I tried putting AcerLightingService on my startup through shell:startup from run, and nothing works! I also cannot switch the scenario from balance to performance, performance to turbo, and so on. Please help!

[Edited the thread to add model name to the title]

Answers

  • user290
    user290 Member Posts: 2 New User

    I also don't understand what 'MUI_undefined' means. Check the screenshot. It's in the widgets section in PredatorSense.

  • rz1027
    rz1027 Member Posts: 2 New User

    I have exactly the same problem, tried all available versions of PredatorSense and nothing works.

    The 5.* does launch the software at all.
    The 4.* launches the software with weird GUI and MUI_undefined

    In my error logs, I am seeing AcerHardwareService.exe and AcerAgentService.exe crashed

    We really need a solution for this Acer…