Acer Swift 3, laptop suddenly shut down with a full battery while using it.It would not turn back on

pumpkin
pumpkin Member Posts: 3 New User
edited March 25 in Swift and Spin Series

My laptop suddenly shut down with a full battery while I was using it. It would not turn back on. I tried to hold down the power button for at least 30 seconds, but it still would not turn on. It only turned on when I plugged in the charger, and it still showed full battery.

However, once I unplug the charger, my laptop shuts down immediately, and only turns on when I plug it back in.

I have had my laptop for 1.5 years and have had no issues so far (aside from this).

Can I do anything to fix this?

[Edited the thread to add issue detail]

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