Why Acer been silent with the keyboards problem on A315-53-35fq models?

max2222
max2222 Member Posts: 2 New User
in Aspire Laptops

My Laptop not turning on anymore. Only by holding and press STRG or F2 Button. And it stays on ONLY until i stop holding pressing the button. Why everyone has this problem and acer not giving out her production failure to us so we can fix it?

Answers

  • Puraw
    Puraw ACE, Member Posts: 13,359 Trailblazer
    https://community.acer.com/en/discussion/702382/why-acer-been-silent-with-the-keyboards-problem-on-a315-53-35fq-models

    There are no known keyboard issues with the Aspire3 A315-53, i3-7020U CPU model. Restore the system to factory defaults in Acer Care Center or if you installed Windows OS, type Reset in the Search bar. If you cannot boot to Windows or BIOS I recommend bringing the laptop to Acer Services in your country for repairs.

  • naiya
    naiya Member Posts: 14 Troubleshooter

    It seems like you are experiencing an issue with your Acer laptop where it only turns on temporarily when holding down certain buttons like CTRL or F2. This type of problem is likely related to a hardware failure or issue with the laptop's power supply or motherboard.

    A few potential reasons why this may be happening:

    1. Power supply failure - If the laptop's power supply is not providing consistent power, it may only turn on briefly when manually shorting certain pins/components on the motherboard by holding the key combinations.
    2. Motherboard issue - There could be a fault on the motherboard itself preventing it from properly powering on unless specific traces/circuits are temporarily bridged by pressing those key combinations.
    3. Battery drain/failure - If the battery is completely drained or has failed, the laptop may not consistently boot without being connected to AC power.

  • max2222
    max2222 Member Posts: 2 New User
    https://community.acer.com/en/discussion/comment/1265289#Comment_1265289

    1. I tried a differen't power supply and it still the same problem. Laptop stays only on, if i hold and press a button on the keyboard. Right now, i have tape the pause button, so it stay pressed. Same also in Bios. So it's not a software problem.

    3. It Is connected to AC Power and it's charging.

    On Google i see a lot of threads with the same problem. Could it be the Keyboard and not the motherboard? I have no way to turn it on without connecting the keyboard.

    https://community.acer.com/en/discussion/comment/1265288#Comment_1265288

    I have the same problem also in Bios. The problem isn't inside windows. By holding and press the Pause button on my keyboard, i was able to reset the laptop and do a fresh install. The problem didn't solved by that.

  • Puraw
    Puraw ACE, Member Posts: 13,359 Trailblazer
    https://community.acer.com/en/discussion/comment/1265308#Comment_1265308

    I recommend bringing the laptop to Acer Services in your country for checking.

  • naiya
    naiya Member Posts: 14 Troubleshooter
    https://community.acer.com/en/discussion/comment/1265308#Comment_1265308

    You're right that many Acer laptop owners seem to report similar power/booting issues potentially related to keyboard or motherboard faults based on the Google results.

    Before replacing major components, I'd start by closely inspecting the keyboard ribbon cable connection to the motherboard. But a keyboard controller failure on the motherboard does seem plausible based on your symptoms.

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