Helios Neo 16 Predator Sense Not Working in PHN16-7173LT

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Answers

  • JackE
    JackE ACE Posts: 44,889 Trailblazer

    Before sending it back you should try a full factory reset using the Acer Care Center recovery section.

    Jack E/NJ

  • William_mk2
    William_mk2 ACE Posts: 4,198 Pathfinder

    @TimmyLee

    If it is still not working then we have to do a refresh and reset

    click on start - settings - update and security - recovery - reset this pc - get started 

    or 

    on start - type here to search - type reset this pc - click on reset this pc on the top  - click on get started 

    or

    Try windows + r using keyboard
    on run window - type systemreset

    It will show you keep my files and remove everything
    chose keep my files 
    chose the account - type the password - click on local reinstall - click on reset 
    It will be in progress.. 
    login to computer and start using the computer. 
    If it is still not working 

    click on start - settings - update and security - recovery - reset this pc - get started 
    chose remove everything 
    click on local reinstall - just remove my files - click on reset
    It will be in progress

    Note:

    If you do refresh ( keep my files ) -  all your personal files like pictures, music , documents , videos  will still be intact.   Only the applications will be lost

    If you do reset  ( remove everything )  - you are doing a factory default.   It will become like a day one computer.    It will wipe out everything and take your computer to day one like a new computer. 

    You can also do the recovery in an alternative way..

    There are two alt keys on the keyboard.  If you look at the bottom row of keyboard you can see the one on the left side of space bar and the other on the right side of space bar.  The alt key on the right side will be looking like alt, alt gr or alt car.  Turn off the computer.  Hold the alt key on the left and tap f10 continuously.   It will go to repair mode. It will show you chose an option, continue, troubleshoot.   If it is not going to repair mode, turn off the computer.  Turn on the computer.  Hold the right alt key ( alt gr or alt car or alt )  and then tap f10 continuously.  It will go to chose an option continue and troubleshoot..

    It will show you chose an option, continue, troubleshoot
    Go to troubleshoot  -  click on reset this pc
    click on keep my files  ( only applications will be lost )   chose your account and type your password   - click on local reinstall  - click on reset
    It will be in progress 

    If the keep my files option is not working 

    Go to troubleshoot  -  click on reset this pc – click on remove everything – click on local reinstall – just remove my files – click on reset 
    It will reinstall windows. 

    If the just remove my files is not working..

    Go to troubleshoot  -  click on reset this pc – click on remove everything – click on local reinstall – Fully clean the drive – click on reset 
    It will reinstall windows. 

    Note: You can also go to chose an option , continue , troubleshoot by holding the alt key + tapping f10  or alt gr + tapping f10 on the keyboard while turning on the computer.    Once you see the troubleshoot option, you can stop tapping the f10 and stop holding the alt key.    Then you can try the keep my files and remove everything ( just remove by files and fully clean the drive ) by following the steps which was mentioned above. 

    Click on "Like" if you find my answer useful 

    Click on "Yes" if it answers your question.


    Please click YES if I answered your question

    I am not an ACER employee
    B  Thank you and have a BLESSED AND HAPPY DAY  B


                                         ★★ WILLIAM - MRK ★★

  • TimmyLee
    TimmyLee Member Posts: 124 Die Hard WiFi Icon

    I thought about that, but when I end up right back where I am, what will I know?

  • JackE
    JackE ACE Posts: 44,889 Trailblazer

    Don't think about it. Just do it from AcerCareCenter. Then send it back if still dissatisfied.

    Jack E/NJ

  • JcSoto
    JcSoto Member Posts: 1 New User

    IF your model is PHN16-71. You can just install predator sense from PHN16-72 which is version 5... but we got version 4... for phn16-71 .I think there r same model but different series number. I got the same problem then try install this one and it work fine.

  • TimmyLee
    TimmyLee Member Posts: 124 Die Hard WiFi Icon

    That's what I did and SENSE works great. But it didn't fix my keyboard lights.

  • JackE
    JackE ACE Posts: 44,889 Trailblazer

    Just do a full factory reset from AcerCareCenter. Then arrange for warranty service if it still doesn't work properly.

    Jack E/NJ

  • TimmyLee
    TimmyLee Member Posts: 124 Die Hard WiFi Icon
    edited March 11

    Yes, I thought about that too, but it's a lot of work installing and configuring and transfering registration etc etc etc. Took me two weeks to get it set up. I may just live without fancy lights and stay disappointed. I am at my peak work season right now and all set up for it on my laptop. Everything is removed from my old laptop so it would be a major set back.

  • JackE
    JackE ACE Posts: 44,889 Trailblazer
    edited March 11

    I may just live without fancy lights and stay disappointed

    That'd be my first choice. Fancy SFX lights, sounds & screens can often be an embarrassing nuisance in some work-related situations.

    Jack E/NJ

  • ALnaqib999
    ALnaqib999 Member Posts: 21 Troubleshooter

    I am suffering from the same problem. Did you solve it?

    I am suffering from the same problem. Did you solve it?

    I am suffering from the same problem. Did you solve it?

    I am suffering from the same problem. Did you solve it?

    I am suffering from the same problem. Did you solve it?

    I am suffering from the same problem. Did you solve it?

    I am suffering from the same problem. Did you solve it?

  • Nishchay_Mistry6396
    Nishchay_Mistry6396 Member Posts: 6 New User

    Download the latest version of Predator-Sense 5.0.1

    it will solve problem

  • TimmyLee
    TimmyLee Member Posts: 124 Die Hard WiFi Icon

    for model PHN16-72. I have PHN 16-71 and downloaded the one for 72 and fixed SENSE except for my lighting.

  • ALnaqib999
    ALnaqib999 Member Posts: 21 Troubleshooter
    up.png

    There are 4 updates. I downloaded the latest version 5.0.1341, but the problem was not solved.

  • JackE
    JackE ACE Posts: 44,889 Trailblazer

    Try the others, one by one.

    Jack E/NJ

  • TimmyLee
    TimmyLee Member Posts: 124 Die Hard WiFi Icon

    You should not have to do that, why don't they post the correct one for your system or why don't they chime in? For that matter why don't they offer any support. What happened to Predator Premium Service?

  • rdios
    rdios Member Posts: 17 Troubleshooter

    It is embarrassing not to have proper support for this type of situation. This is my second predator, I had some problems with the previous one that I managed to solve, but to have bought a new one and find myself with this kind of situation again and with so much uncertainty is disappointing. I'm very sorry, but I don't think I will buy one of these products again in the future.

  • ativader90
    ativader90 Member Posts: 2 New User

    Ensure your laptop's drivers and BIOS are up-to-date. Outdated software can sometimes cause compatibility issues.

  • TimmyLee
    TimmyLee Member Posts: 124 Die Hard WiFi Icon

    Well , apparently there is an issue with that too. Intel and Driver support assistance wants to install the wrong drivers for my machine.

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