Acer Nitro 5 AN515-41 internal camera not found no longer detects webcam.
Tinkerer
Windows 11 pro
AMD Ryzen 7 5800H with Radeon Graphics
Latest windows updates installed.
The system no longer detects my internal webcam. It is no longer visible in the device manager.
Tried all of the fixes I could find and still nothing.
- Camera permissions are all on.
- Tried resetting camera app
- Tried dsim…. followed by sfc /scannow
- Tried adding an imaging device and then a generic camera in the device manager
- Checked the cable on the camera itself, all ok
Nothing seems to work.
Any help would be appreciated.
[Edited the thread to add issue detail]
Answers
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Your oem CMOS is faulty and that is why its not appearing in DM, I don't know what you did when you say "Tried adding an imaging device and then a generic camera in the device manager" as a USB camera will work 100% which I suggest that you add if you want a camera with your laptop.
Otherwise, you need to replace the oem CMOS and Dual Microphone Module with one of the AN515-41 oem CMOS and Dual Microphone Module below, which is a big job as you need to undo the screen bezel and insert one of these cameras:
CMOS and Dual Microphone Module
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Hi Steven,
thanks for the quick reply.
"Tried adding an imaging device and then a generic camera in the device manager" was one of the suggested solutions for this problem and involved adding a generic imaging device in the device manager and then adding a generic 1394 generic desktop camera driver.
If it is indeed a hardware problem as you suggested, then I will buy an external webcam. Fixing the internal camera is not something I want to try.
Thanks again.
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Not sure your laptop is Windows11 compatible some components and firmware are W10. If the webcam worked with Windows10 then I suggest (as above) that you buy an external Windows11 compatible USB camera.
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Hi Puraw,
the laptop is Windows 11 compatible and the camera worked fine up until a month or so ago.
I will probably buy an external cam.
Thanks
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Check if your W11 version is 23H2 build 22631.3235 and in Windows Device Security (symbol task bar) if Core Isolation is enabled.
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Try resetting the battery: turn off the laptop, disconnect the power adapter, press the power button for thirty seconds and leave the laptop off for thirty minutes.
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Hi Puraw,
yes that is the version I have and Core isolation was, as far as I could ascertain, enabled. Switching it off and then rebooting had no effect.
Thanks
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Hi Axxo,
will give that a try as well, although I left my laptop switched off for over a week with no effect.
I'll try and report back.
Thanks
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We might have to do power drain test and bios defaults
I am really sorry for the inconvenience.. Let us do the basic steps first..
Doing the power drain and bios defaults will really help. Kindly follow the steps given below:
Kindly go through the details from the link given below
https://community.acer.com/en/kb/articles/75-acer-internal-battery-reset
Turn off the laptop. Disconnect or unplug the charger cable, devices or any other cables connected to your laptop. Close your laptop. Turn it upside down. On the bottom of the laptop, you can find a pin hole. It is a tiny hole. You can a find a battery symbol indicator next to the hole. It is like a + and – sign symbol as though somebody is trying to shift the battery out. Insert the pin on to the hole for 30 seconds. Remove the pin. Flip the laptop. Connect the charger cable, turn on the computer. Only on laptops where the battery is inbuilt you can find the battery reset hole on the back of laptop.
If you don’t find a pin hole on the back of laptop then you might be using removable battery. There is no need to unscrew anything to remove the battery. Turn off the laptop. Disconnect or unplug the charger cable, devices and any other cables connected to your laptop. Close your laptop. Turn it upside down. On the bottom of the laptop, please look at the top or bottom depending on the way you look at it. You can find a long door. It is a battery removable door. Just below that you can find a latch. If you move the latch you can remove the battery door. Once the battery is removed, flip the laptop. Open the top cover, press and hold the power button for 1 minute. Connect the battery back on the back of computer. Connect the charger cable back and then turn on the computer.
If you don’t see a reset pin hole on the back of laptop or if you are not able to remove the battery (if it is inbuilt) then please unplug all the cables and devices out of laptop. Hold the power button for 1 minute. After releasing the button you should wait a while before plugging in power. Just because the button has been pressed doesn’t bleed off all the residual electricity on the motherboard. Wait 15-30 minutes before plugging in power. Then once power is connected wait for a full battery indication before turning the system on. That allows the battery to fully reset it’s internal statistics.Connect all the cables back and restart the computer.
While turning on the computer, tap f2. It will go to bios. Press f9 once. It will show load bios defaults with a yes or no popup. Press enter. Popup screen will disappear. Press f10 once. It will show save changes popup with yes or no. Press enter. Computer will restart and it will load into windows.
It should work fine..Click on "Like" if you find my answer useful
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Please click YES if I answered your question
I am not an ACER employeeThank you and have a BLESSED AND HAPPY DAY★★ WILLIAM - MRK ★★
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Sometimes a simple system restore will fix the issue..
Try windows x
click on power shell admin or command prompt admin or Terminal admin
type rstrui
chose an earlier date on which your computer was working fineclick on next, finish, yes
It will restore your computer to an earlier date
if you get an message - system restore not completed - click on close
It will show you all the icons..
Try and check whether it is working now ..Click on "Like" if you find my answer useful
Click on "Yes" if it answers your question.
Please click YES if I answered your question
I am not an ACER employeeThank you and have a BLESSED AND HAPPY DAY★★ WILLIAM - MRK ★★
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