Acer Aspire 5 gaming hinge issue, pop sound many times when I open or close the laptop

PriyanshuThapliyal
PriyanshuThapliyal Member Posts: 4 New User
edited February 23 in Aspire Laptops

my laptop is 6 months old and I use it property but the hinge issue make a

pop sound mantimes when I open or close the laptop

in the bottom the laptop Bezel is slightly comming off from the hinge side

please help customer care and community

[Edited the thread to add issue detail]

Best Answer

  • AnhEZ28
    AnhEZ28 ACE, Member Posts: 4,248 Pathfinder
    Answer ✓

    @PriyanshuThapliyal

    If the laptop still has the warranty, contact Acer for the hinge checkup.

    Please remember to include @AnhEZ28 when you want to reply back to my comment so that I can check your response.
    Thank you and have a nice day!

Answers

  • AnhEZ28
    AnhEZ28 ACE, Member Posts: 4,248 Pathfinder
    Answer ✓

    @PriyanshuThapliyal

    If the laptop still has the warranty, contact Acer for the hinge checkup.

    Please remember to include @AnhEZ28 when you want to reply back to my comment so that I can check your response.
    Thank you and have a nice day!
  • PriyanshuThapliyal
    PriyanshuThapliyal Member Posts: 4 New User

    @AnhEZ28

    acer customer care are not replying to tweets,calls,emails,
    i message them everywhere but they even did not registered a complaint
    i use different products of other brands brand like LG, SAMSUNG SAMSUNG,REDMI,VOLTAS,BAJAJ ,USHA,etc
    this is the first time I see the customer care of any brand is not responding for hight value product .
    i.e I spent 55000 rupees on laptop

  • StevenGen
    StevenGen ACE Posts: 11,987 Trailblazer

    Are you situated in India, as you need to either call Acer Support or get onto the Acer site of India and book a service call for your laptop or take or send this laptop to Acer. By you saying "I spent 55000 rupees on laptop" it sounds like you are in India, so go to Support | Acer India and book your laptop there as the hinge on your laptop needs to be loosened up so that it folds easier and it will not make a sound.

    The reason why the hinges have tightened up and are making a popping sound is because by you opening and closing the laptop lid, the hinges have tightened themselves up and that is why they got stiff, and they are making a pop sound, as they need to be loosened. Good luck and hope this helps you out.

    If this answers your question and solved your query please "Click on Yes" or "Click on Like" if you find my answer useful👍

  • PriyanshuThapliyal
    PriyanshuThapliyal Member Posts: 4 New User

    @StevenGen

    acer india call support is worst they take so much time time on call .I spent around more than 2 hours in last 2-3 days. they every time say just to wait for some more time

  • StevenGen
    StevenGen ACE Posts: 11,987 Trailblazer

    You have to be patient and try, I know its frustrating but that is how things are these days, so you have to wait, otherwise go to Acer personally and take the laptop there.

    If this answers your question and solved your query please "Click on Yes" or "Click on Like" if you find my answer useful👍

  • PriyanshuThapliyal
    PriyanshuThapliyal Member Posts: 4 New User

    @AnhEZ28

    acer customer care are not replying to tweets,calls,emails,

    i message them everywhere but they even did not registered a complaint

    i use different products of other brands brand like LG, SAMSUNG SAMSUNG,REDMI,VOLTAS,BAJAJ ,USHA,etc

    this is the first time I see the customer care of any brand is not responding for hight value product .

    i.e I spent 55000 rupees on laptop

  • AnhEZ28
    AnhEZ28 ACE, Member Posts: 4,248 Pathfinder

    @PriyanshuThapliyal

    The quality might vary in every country. It is unfortunate that the customer service is not what you have expected. If you bought from an online retailer, try to contact them or bring the whole laptop to the nearest Acer center so that they can easily check the problem.

    Please remember to include @AnhEZ28 when you want to reply back to my comment so that I can check your response.
    Thank you and have a nice day!