Nitro AN515-58 DTS:X ULTRA dosen't working

b24fun
b24fun Member Posts: 10

Tinkerer

edited February 18 in Nitro Gaming

So i have a Nitro AN515-58 and i am trying to connect my wireless earbuds using DTS:X ULTRA but is not working, i try starting DtsApo4Service but still doesn't work.

[Edited the thread to add model name to the title]

Answers

  • KJN9000000
    KJN9000000 Member Posts: 398 Seasoned Practitioner WiFi Icon

    DTS X Ultra Microsoft Download https://apps.microsoft.com/detail/9N0H1M8J1308?hl=en-us&gl=US
    Per Member GeeKnight: I found the solution for this problem.
    Problem:

    1. DTS:X Ultra shows "Please connect external speakers to use DTS audio controls"
    2. DTS:X Ultra shows "Please connect a Headphone to use DTS audio controls"
    3. DtsApo4Service service in services.msc is not running despite force start.

    Possible cause (NOT SOLUTION):
    Updated DTS APO4x Service Component, DTS Audio Effect Component, DTS Audio Hardware Support Application, Realtek Audio Effect Component, Realtek Audio Universal Service, Realtek Hardware Support Application using Driver Easy.

    Solution 1:

    1. Uninstall all DTS related (DTS Sound Unbound & DTS: X Ultra) using RevoUninstaller
      https://www.revouninstaller.com/
    2. Delete all DTS registry and left over files using the RevoUninstaller
    3. Restart your PC / Laptop
    4. Reinstall latest DTS driver from Acer site
      https://www.acer.com/ac/en/US/content/support-product/8376?b=1
      (Search your own model)
      XPERI DTS Utility (sound) - DTS Sound Unbound
      XPERI DTS Utility (DTS Console) - DTS: X Ultra

    If it still doesn't work, try these:

    1. Reinstall Realtek Audio driver using the old version (Which can be found at Acer Site as well)
      https://www.acer.com/ac/en/US/content/support-product/8376?b=1
    2. Redo Solution 1 above.

    Before I was able to use DTS:X Ultra again, I did an optional Update in the Windows Setting
    (Windows > Update & Security > View Optional Update > Check Insyde Firmware update > Update)

    If you check for Windows 10 Update, it might update the DTS and Realtek version, refrain from updating them to prevent from possible error.

    Per Member oziozi12
    It's all about outdated Dtsapo4service.exe and dtscnt64.dll. DTS:X uses these services in order to be working. You can see error reports in Windows Event Viewer.

    1. Download Revo Uninstaller Freeware Portable - Free and Full Download
    2. Uninstall Realtek Audio driver and remove all leftover files and registries.
    3. Uninstall DTS:X Ultra and DTS Sound Unbound from Windows Apps tab. (Remove all leftovers too)
    4. Reboot and do a windows update. Allow Windows to detect and install Realtek driver itself. "DON'T" install the Realtek driver in Acer Support.
    5. Reboot.
    6. Download the Realtek Driver from Acer Support page and "DON'T INSTALL". Just extract the files to a folder.
    7. Go to "(Extracted Folder)\Win64\Thirdparty\20200210(This might be different)"
    8. You'll see folders named like "DTSXULTRA" and "DTS4APO", right click the ".inf" files inside of these folders and press "Install".
    9. Reboot after installing all ".inf" files.
    10. Download the "Latest" DTS drivers in Acer Support page and install them with using "Setup_APP.cmd" inside the drivers.

    AND THIS IS WHERE EVERYBODY GOT STUCK. DTS:X WILL NOT WORK AGAIN UNTIL YOU DO THE STEPS BELOW.
    After researching so much hours, I have found the most up-to-date "Dtsapo4service.exe " and it's ".dll"'s

    1. Head over to DTS other devices drivers download for Windows (32/64bit) (drvhub.net)
    2. Press "Download Driver" inside of "DTS APO4x" and "DTS APO4x Service"
    3. After downloading both drivers, right click the ".inf" files in both of the drivers and install.
    4. Reboot and thank me.

  • b24fun
    b24fun Member Posts: 10

    Tinkerer

    Is working! After i start the DtsApo4Service and uninstall the app and install it again it worked! Thank you =))