Am not able to Uninstall Acer Care Center

Mck_User07
Mck_User07 Member Posts: 85 Troubleshooter
edited February 10 in Aspire Laptops

Hello, I'm Currently trying to Uninstall Acer Care Center and the Reason is that I've tried everything i mean not everything I already tried uninstalling and reinstalling and restarting the ACCStd file in file explorer And there seems to be a lot of the services running or some reason and i was thinking of deleting two apps that might help get rid of it like Care center Service and care center can anyone help me?

Best Answer

  • Puraw
    Puraw ACE, Member Posts: 12,883 Trailblazer
    edited February 12 Answer ✓

    2 program versions of ACC were pre-intalled on my 2022/2023 Swift SFX14-51G but only version (2022) ran, stored in 2 folders:
    "C:\Users\XXXXXX\AppData\Local\packages\AcerIncorporated.AcerCareCenterS_48frkmn4z8aw4"
    "C:\ProgramData\Packages\AcerIncorporated.AcerCareCenterS_48frkmn4z8aw4"

    ACC versions 4.00.3042.0 (2022) and 4.00.3046 (2023) are both available on Acer Support for my model. The 2022 version is called Acer Care Service and is also offered on the Windows Store.

    To uninstall ACC: Type Add or remove Programs in Search and uninstall the 2 entries: Care Center (I believe is the Windows Store version) and Care Center Service that will use the Windows Uninstaller (click on ellipses at the right end, see picture above). To check if uninstalled open Windows Powershell as administrator and paste this Get-AppxPackage | Select Name

    Look for AcerCareCenterS; that program should not be there anymore. Only if not properly uninstalled do this:

    Paste this in the same Powershell window: Get-AppxPackage AcerIncorporated.AcerCareCenterS | Remove-AppxPackage -AllUsers as showed with the previous command.

    Check in the 2 folders in C:\ above if the ACC packages have been removed. You can also do a search in Explorer to find any empty ACC program folders that you can safely delete but if not sure just leave those.

    Open regedit.exe and move to: HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall and check if this key is still present (see picture)

    after uninstalling ACC, export this key (left screen) first, then delete the entire key on the left page. Finally check Task Scheduler-library if there are still ACC or ACC agent tasks present (ready), I just did all the above and there was still UpgradeTool\listCheck.exe task left from Acer Care that I deleted and also in the Registry the Dword in key Compatibility Assistant\Store C:\ProgramData\OEM\UpgradeTool\ListCheck.exe that a deleted. Double check Services if there are still AcerCare Svc services left behind, disable the services in Startup type. There should be only 3 Acer programs running in Task Manager at the background (Quick Access).

    That's it.

«1

Answers