Setting up W10 or W11 on a new NvMe drive, windows SU does not see it in Acer TC-1760-AD

Good day everyone, first let me say I've been at this for 26 years as a PC tech but I'm getting close to retiring and not keeping up with all the new hardware. But I understand it pretty dang good.

A client bought a Refurb TC-1760-AD, not the AD2. I'll put the label in below. Was going to simply plop in a new M.2 and install W10, but after trying several different configurations W10 setup does not see a drive to install to.

First I started out with cleaning the m.2, nadda, then format to MBR nadda, THEN AS gpt, nadda. I searched the BIOS high and low, nothing I could find even the CSM wich is not listed in this BIOS. Tried different Protocol, IDE, AHCI, RAID, nadda. Tried legacy no TPM etc, nadda.

So thinking I'm missing something I put the original m.2 in that is running Win11, boots and runs fine, so I tried booting off the W11 setup drive and once again Windows did not see a drive to install on.

So for the moment I went ahead and set this guy up on W11 that was installed and got the job completed. But I still intend to figure this out.

I'm pretty much at a road block here.

If you have any ideas I am wide open to them.

Thanks

[Edited the content to hide sensitive information]

Accepted answers

brummyfan2

Hi,

Go to Acer Driver support site(the link below), download IRST Driver and copy the extracted folder to the Installation USB disk, when you come to to the step "Where do you want to install Windows", click "Load Driver" and browse to USB disk, you can continue to install Windows.

https://www.acer.com/us-en/support/product-support/Aspire_TC-1760/downloads?suggest=TC-1760;0

All comments

brummyfan2

Hi,

Go to Acer Driver support site(the link below), download IRST Driver and copy the extracted folder to the Installation USB disk, when you come to to the step "Where do you want to install Windows", click "Load Driver" and browse to USB disk, you can continue to install Windows.

https://www.acer.com/us-en/support/product-support/Aspire_TC-1760/downloads?suggest=TC-1760;0

MikeRuth

Thank you for that I will advise shortly on the result.

MikeRuth

Ok so after drilling down three folders and several drivers I found one that finally allowed the install to continue.

Are we going back to the DARK AGES HERE? This to me is in freaking credible. Remember the days of ISA, Jumper settings?

We are supposed to be advancing in technology,

I do appreciate the information and It's not just ACER of course I have read about other folks having to chase down a driver. We shouldn't have to!!!

Mike R

brummyfan2

https://community.acer.com/en/discussion/comment/1259736#Comment_1259736

You are welcome 🙂, yes, with advancing technology we shouldn't be doing all this but Microsoft may rectify the installation process in course of time, hopefully 🤭

billsey

The issue is Microsoft doesn't want to pay Intel to include the iRST drivers on the Windows install image. So, most any Intel based system requires that you do the driver install as part of the Windows install, from an Intel driver image. You don't have to do it if you are on an AMD based system or if you disable the Intel Rapid Storage Technology functions.

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