Acer Swift GO 14 audio and video with external devices conflicting

battistic
battistic Member Posts: 6 New User

Hi all,
I bought an Acer Swift GO 14 on December 31st 2023. I'm having several issues with audio and video conflicting when using conference call apps (Zoom, MS Teams, Google Meet, etc.). When I plug an external webcam using the USB ports, audio is not working (the system doesn't recognise any devices). The same when I'm trying to connect both an external webcam and external headphones through the USB ports at the same time. No audio devices or options are recognised. The laptop is only working with its own webcam and internal audio system (and to restore them I have to restart the PC). Very annoying.
Did you experience the same problem? How can it be fixed?
Thanks
Carlo

Answers