ED323QUP Why won't my monitor power off? when the computer is on will not display a picture.

Souyo
Souyo Member Posts: 2 New User
edited February 7 in Monitors

I have a ED323QUP, it currently will not power off when pressing the power button on the back of the monitor and is not displaying any pictures.

It has the blue light indicatiing it has power and is on but doesn't go into hiberbation if my computer is off and when the computer is on will not display a picture.

I've left it unplugged
Plugged it into a different computer
Tried different ports
Tried different outlets

[Edited the thread to add model name to the title and add issue detail]

Best Answer

  • KJN9000000
    KJN9000000 Member Posts: 398 Seasoned Practitioner WiFi Icon
    Answer ✓

    I suggest you to contact Acer’s customer service for further assistance. They may be able to help you with warranty, repair, or replacement options. The Acer customer service number is 1 (866) 695-22371. You can also text them at 1-877-220-23212 or visit their website for more support options. I hope this helps you resolve your issue.

Answers

  • billsey
    billsey ACE Posts: 34,645 Trailblazer

    If you turn it off, then turn it back on does the splash screen display?

    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
  • Souyo
    Souyo Member Posts: 2 New User

    No, it's just a black screen no splash screen.

  • KJN9000000
    KJN9000000 Member Posts: 398 Seasoned Practitioner WiFi Icon
    Answer ✓

    I suggest you to contact Acer’s customer service for further assistance. They may be able to help you with warranty, repair, or replacement options. The Acer customer service number is 1 (866) 695-22371. You can also text them at 1-877-220-23212 or visit their website for more support options. I hope this helps you resolve your issue.

  • billsey
    billsey ACE Posts: 34,645 Trailblazer

    Yes, if you get no splash screen when you turn the monitor on, it's not working as it should and likely will need repair.

    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.