Thunderbolt 4 and my Nitro AN515-57. getting message "Display connection might be limited."

Dear community,

I have Acer Nitro 5 (AN515-57).

I understand that it has Thunderbolt 4 USB-C. I downloaded the drivers from the support page and installed them as administrator on my Windows 11. Yet, when I connect my Dell S2722DC monitor through USB-C, I get the following message from Windows: "Display connection might be limited. Make sure the DisplayPort device you're connecting to is supported by your PC."

Dell page states the following about the monitor:

"USB-C upstream/DisplayPort with Power Delivery (DisplayPort 1.2 mode / power up to 65W)"

Can anyone help explain what is the problem here? Why is this not working?

[Edited the thread to add issue detail]

Accepted answers

All comments

https://community.acer.com/en/discussion/700202/thunderbolt-4-and-my-nitro-an515-57-getting-message-display-connection-might-be-limited

Boot to BIOS with F2, press Ctrl+S to see the Advanced options and change TBT Gain from Disabled to Enabled, save settings on exit.

https://community.acer.com/en/discussion/comment/1258363#Comment_1258363

i don't have that option in my bios even after ctrl+s :(

https://community.acer.com/en/discussion/comment/1258553#Comment_1258553

Did you check the Main and Advanced BIOS screens, you may have to press Ctrl+S for each screen to see that TBT Gain option.

Quick Links

Top Members

Weekly