PredatorSense Not Showing Gpu and cpu temp usage(PREDATOR NEO HELIOS 16 INTEL i7)

MrWil
MrWil Member Posts: 5

Tinkerer

edited February 4 in Predator Laptops

I been trying to uninstalling and reinstalling this application but it still doesn't work. I'd Also tried restarting the unit and restarting services. Any other way of solution?
I suggest this should be updated to pick which GPU to be monitored cause its having problem on detecting my 4060 and intergrated GPU.

Answers

  • KJN9000000
    KJN9000000 Member Posts: 398 Seasoned Practitioner WiFi Icon

    In Windows 11, feature updates often include security updates, so it’s not straightforward to enable only security updates. However, you can delay feature updates for a number of days until it’s convenient for you to do the updates. Here are the steps to delay updates:

    Go to Settings.
    Click on Windows Update.
    Scroll down and click on Advanced options.
    Check the box that says Defer Updates.
    This will prevent Windows from downloading feature updates and only critical security updates will be installed. Please note that this method might not completely separate security updates from feature updates.

    Please remember that these methods might not completely separate security updates from feature updates, and some security updates might still be bundled with feature updates. Wait until feature updates ar at least 6 months old before installing. https://global-download.acer.com/SupportFiles/Files/SNID/APP/SerialNumberDetectionTool.exe

    Use the Acer drivers for the first 2 years as after market drivers can cause issues. if you update a driver and things stop working uninstall it and reinstall the old driver using Windows Device manager. PS Windows installs drivers without asking this is the reason for the first set of steps.

    https://www.acer.com/gb-en/support/product-support/PHN16-72/downloads?suggest=PREDATOR_NEO%20HELIOS%2016;1

    https://www.acer.com/gb-en/support/product-support/PHN16-71/downloads?suggest=PREDATOR_NEO%20HELIOS%2016;3

  • MrWil
    MrWil Member Posts: 5

    Tinkerer

    Thank you for the answer! Im Trying It now 😁

  • MrWil
    MrWil Member Posts: 5

    Tinkerer

    welp I'd Uninstall all updates this February including the last week of January still no luck. I think just going to wait for more solution. Thank you for the help!

  • StevenGen
    StevenGen ACE Posts: 12,064 Trailblazer

    Wait for Acer to release a new update for the Predator PH16-71 laptop Predator Sense software, as it seems that its buggy and allot of users have had troubles, there are no solutions to fix this new software. Good luck.

    If this answers your question and solved your query please "Click on Yes" or "Click on Like" if you find my answer useful👍

  • MrWil
    MrWil Member Posts: 5

    Tinkerer

    Hi StevenGen and KJN9000000! I found a temporary solution to this case. The DTX:Ultra seems to be the cause of the malfunctioning of PredatorSense, I tried to stop and Start the services of the DTX:Utra(DtsApo4Service) in Services, then suddenly the PredatorSense Displays the CPU and GPU Temps Again. This fix works for me in the meantime.

  • SamTDK
    SamTDK Member Posts: 1 New User

    Hi

    Thank you @MrWil

    Stopping DtsApo4Service actually solved my problem

    You can instead of stopping it

    Right click on it then click go to services

    Look for it and right click on it and change it properties from automatical to manual

    That stopped theproblem

    Now when ever I restart my laptop

    I can change modes and rgb light whichI wasn't able before you mention the way to solve it and I wasn't able to see the gpu cpu temps and usage

    Thank you