Random Restarts happening in Acer Swift Edge 16" & regular shutdowns when not using it.

lifesaver1
lifesaver1 Member Posts: 4 New User
edited January 28 in Swift and Spin Series

Immediately after purchase of my Acer Swift Edge 16" in December 2023 I experienced regular shutdowns (at least one in every 24 hours) when I was not using the device. Various advice included reinstalling Windows, etc. A specific culprit was suggested to be the display driver but uninstalling it and allowing Windows to reinstall it resulted in the same (11/13/22) AMD driver. The solution was going to AMD's website and installing the AMD Auto Detect and Install tool. https://www.amd.com/en/support/kb/faq/gpu-131 Immediately after running this the display driver had been updated (1/11/24 version). Hope this is helpful to others. Really unfortunate that Acer ships with such an old driver and that Acer Sense doesn't update this driver.

[Edited the thread to add model number to the title and to add issue detail]

Answers

  • Puraw
    Puraw ACE, Member Posts: 13,527 Trailblazer
    https://community.acer.com/en/discussion/699544/random-restarts-happening-in-acer-swift-edge-16-regular-shutdowns-when-not-using-it

    Comment: Why did you reinstall Windows11 on a brand-new laptop instead of finding out what caused these BSODs? Reinstalling Windows is not a routine system maintenance operation (although some here may disagree), updating Windows11 is.

  • StevenGen
    StevenGen ACE Posts: 12,204 Trailblazer
    https://community.acer.com/en/discussion/699544/random-restarts-happening-in-acer-swift-edge-16-regular-shutdowns-when-not-using-it

    Yes, AMD drivers are problematic as are the AMD cpu laptops that are definitely not as good as the NVidia/Intel combination laptops, the AMD support is lacking. The AMD desktops and especially their gaming desktops are great, I've got a gaming desktop car racing simulator that I built for my kids and they are great fun and work well.

    If this answers your question and solved your query please "Click on Yes" or "Click on Like" if you find my answer useful👍

  • lifesaver1
    lifesaver1 Member Posts: 4 New User
    https://community.acer.com/en/discussion/comment/1256024#Comment_1256024

    Maybe reread my post? I didn't reinstall Windows, although that is what Acer's help process suggested. That's why I posted this, so that others with the same problem could easily fix it.

  • StevenGen
    StevenGen ACE Posts: 12,204 Trailblazer
    edited January 28
    https://community.acer.com/en/discussion/comment/1256035#Comment_1256035

    Yes, allot of people 🤪🙃 don't read the full content of a post and are just answering questions whichever way ??? thanks for notifying the community about your fix to this AMD problem, but as I've mentioned, allot of AMD laptop users have problems in this regard and its very helpful if we get a constructive post like yours with a solution, thank you and enjoy your Acer product👍

    If this answers your question and solved your query please "Click on Yes" or "Click on Like" if you find my answer useful👍

  • billsey
    billsey ACE Posts: 34,313 Trailblazer
    edited January 28

    We typically also suggest using the Intel Driver and Support Assistant for people who have Intel based machines, and the Nvidia tools as well. Acer just puts the drivers shipped with the model on their support site, and takes a long time to do any updates. They likely have to do a lot of regression testing before upgrading a driver, and that takes time…

    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
  • lifesaver1
    lifesaver1 Member Posts: 4 New User

    Yes. One takeaway from this for me is not to rely on AcerSense for driver updates. It seems to be very poorly updated. This was quite the opposite for Lenovo in my experience, which seemed to post them as soon as they were made available by the manufacturer. There's a help message here from a Microsoft MVP that seems to be right on point. Note this: "Since Acer doesn't keep drivers very current on their web page I'd also cross check with the auto-updaters from Your chipset and display maker here."

    https://answers.microsoft.com/en-us/windows/forum/all/my-acer-windows-10-laptop-keeps-shutting-down-for/68c09f39-af2a-4ede-b9eb-9ad6eb77b031

    So good advice for everyone experiencing problems: Don't rely on AcerSense for current updates of drivers if you are having issues. I would note that Microsoft itself (Windows 11) was also "updating" to the same old driver that was apparently causing the problem. And when asked to search for an updated driver, Windows incorrectly stated: "Your are using the most up to date driver." That was not true. So the other advice I've read (and followed initially) to delete the display driver and then restart the computer to get Windows to update the display driver was also useless.

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