Predator sense doesn't run right if ethernet is connected on start up in predator Helios 16 PH16-71

KazamaJin211
KazamaJin211 Member Posts: 7

Tinkerer

edited January 31 in Predator Laptops

Hello people, My predator sense program does not run right on start up if the ethernet is connected to my laptop on initial boot up. If I unplug the ethernet cable and then restart the laptop, plug in the ethernet once I log back in, then the program runs just fine with no issues. Has anyone encountered this issue before and how can I fix this problem? Laptop is a predator helios 16 btw, rtx 4080, intel core I9 and 16 gigs of ram. Thanks.

[Edited the thread to add model number to the title and to add issue detail]

Answers

  • billsey
    billsey ACE Posts: 34,246 Trailblazer

    Which model is it? There have been a lot of Helios models over the years. Your full model number is usually on the same sticker as your serial number, it should look something like PHxxx-xxx-xxxx. Which OS is installed? Which version of Predator Sense is installed? I assume Windows itself loads fine with the Ethernet cable connected, it's just PS that has the issue?

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  • KazamaJin211
    KazamaJin211 Member Posts: 7

    Tinkerer

    The model is a PH16-71, I'm on windows 11 and have the latest predator sense downloaded. I've uninstalled, reinstalled, done all the tricks after googling the problem, took it back to best buy where i got it and they couldn't even figure it out. Finally I was just messing around, took out the ethernet and boom that fixed it. I have not ran across any threads of anyone having this issue which is very strange to me.

  • billsey
    billsey ACE Posts: 34,246 Trailblazer

    OK, it's likely best at this point to contact Acer support and give them a bug report. I can't see any reason it would act like that, short of a bug in the PS code.

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