Missing NVIDIA GPU from display adapter (Acer predator helios 300 PH315-51-510T)

MarsLinz
MarsLinz Member Posts: 8

Tinkerer

Long story short, my old SSD fu*ked so i have no choice but to replace it. at the same time take the opportunity to re-paste thermal paste. windows installed, everything looking good, then noticed GPU couldn't be found on display adapter.

show hidden devices, refresh,  check other device, nothing related to adapter. system devices nothing.
tried to install the nvidia (375.70-notebook-win10-64bit-international-whql) then get this error.


been checking online for few days yet to have any solution.
tried DDU as well. same error.

Geforce experience.


it seems like the GPU is goner? any idea for all gurus out there?  attached dxdiag.

thank you and appreciate for your time.

Answers

  • Leostat
    Leostat ACE Posts: 3,043 Pathfinder
    Sometimes doing a battery disconnect can make it re appear , should either be a small button on the bottom, if there isn't one hold pown the power button for around 20 secs and it should it. My Triton did the same from time to time
  • MarsLinz
    MarsLinz Member Posts: 8

    Tinkerer

    Which hole you referring to?
  • Leostat
    Leostat ACE Posts: 3,043 Pathfinder
    If it had one it would be on the back of the backplate, if it doesnt you just do it by holding the power button for 20 or 30 seconds or so :)
  • brummyfan2
    brummyfan2 ACE Posts: 28,468 Trailblazer
    Hi @MarsLinz
    The battery reset pinhole is near the RAM door with a small battery icon, follow the instructions in the video, leave the laptop to rest for a while before trying to start.
    Acer Internal Battery Reset - Acer Community

  • MarsLinz
    MarsLinz Member Posts: 8

    Tinkerer

    Thanks brummy and leo. I tried both but my display adapter still showing intel udh only. Both holding power button for 30s and reset via pinhole ( i on it back and 2 hours later) :(
  • Have you checked that the heatsink is properly aligned?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
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  • brummyfan2
    brummyfan2 ACE Posts: 28,468 Trailblazer
    MarsLinz said:
    Thanks brummy and leo. I tried both but my display adapter still showing intel udh only. Both holding power button for 30s and reset via pinhole ( i on it back and 2 hours later) :(
    I did have the same problem as well in my G9-793, I had to do a repair with in-place upgrade, in-place upgrade will not delete anything if you select "keep everything" during the installation process, I have attached a tutorial, it explains in detail about the method, if you don't understand any steps please let us know.
    Repair Install Windows 10 with an In-place Upgrade | Tutorials (tenforums.com)
  • MarsLinz
    MarsLinz Member Posts: 8

    Tinkerer

    Have you checked that the heatsink is properly aligned?
    What do you mean by that? The sink is properly aligned and screwed although some of the pads might gone missing 


    MarsLinz said:
    Thanks brummy and leo. I tried both but my display adapter still showing intel udh only. Both holding power button for 30s and reset via pinhole ( i on it back and 2 hours later) :(
    I did have the same problem as well in my G9-793, I had to do a repair with in-place upgrade, in-place upgrade will not delete anything if you select "keep everything" during the installation process, I have attached a tutorial, it explains in detail about the method, if you don't understand any steps please let us know.
    Repair Install Windows 10 with an In-place Upgrade | Tutorials (tenforums.com)

    Tried this as well but isnt this just like reinstall your windows? My windows is the latest. I did reinstall but nothing changed.
  • Hell_J
    Hell_J Member Posts: 61 Devotee WiFi Icon
    MarsLinz said:
    Have you checked that the heatsink is properly aligned?
    What do you mean by that? The sink is properly aligned and screwed although some of the pads might gone missing 


    MarsLinz said:
    Thanks brummy and leo. I tried both but my display adapter still showing intel udh only. Both holding power button for 30s and reset via pinhole ( i on it back and 2 hours later) :(
    I did have the same problem as well in my G9-793, I had to do a repair with in-place upgrade, in-place upgrade will not delete anything if you select "keep everything" during the installation process, I have attached a tutorial, it explains in detail about the method, if you don't understand any steps please let us know.
    Repair Install Windows 10 with an In-place Upgrade | Tutorials (tenforums.com)

    Tried this as well but isnt this just like reinstall your windows? My windows is the latest. I did reinstall but nothing changed.
    This is before repasting? 
    Those pads were originally there or did you change something?

  • MarsLinz
    MarsLinz Member Posts: 8

    Tinkerer

    Hell_J said:
    MarsLinz said:
    Have you checked that the heatsink is properly aligned?
    What do you mean by that? The sink is properly aligned and screwed although some of the pads might gone missing 


    MarsLinz said:
    Thanks brummy and leo. I tried both but my display adapter still showing intel udh only. Both holding power button for 30s and reset via pinhole ( i on it back and 2 hours later) :(
    I did have the same problem as well in my G9-793, I had to do a repair with in-place upgrade, in-place upgrade will not delete anything if you select "keep everything" during the installation process, I have attached a tutorial, it explains in detail about the method, if you don't understand any steps please let us know.
    Repair Install Windows 10 with an In-place Upgrade | Tutorials (tenforums.com)

    Tried this as well but isnt this just like reinstall your windows? My windows is the latest. I did reinstall but nothing changed.
    This is before repasting? 
    Those pads were originally there or did you change something?

    This is after repasting. Pads suppose to stick on heatsink but i dont know why it stuck in motherboard. Anyway before that it stick in heatsink but got no different as well.
  • MarsLinz
    MarsLinz Member Posts: 8

    Tinkerer

    Hell_J said:
    MarsLinz said:
    Have you checked that the heatsink is properly aligned?
    What do you mean by that? The sink is properly aligned and screwed although some of the pads might gone missing 


    MarsLinz said:
    Thanks brummy and leo. I tried both but my display adapter still showing intel udh only. Both holding power button for 30s and reset via pinhole ( i on it back and 2 hours later) :(
    I did have the same problem as well in my G9-793, I had to do a repair with in-place upgrade, in-place upgrade will not delete anything if you select "keep everything" during the installation process, I have attached a tutorial, it explains in detail about the method, if you don't understand any steps please let us know.
    Repair Install Windows 10 with an In-place Upgrade | Tutorials (tenforums.com)

    Tried this as well but isnt this just like reinstall your windows? My windows is the latest. I did reinstall but nothing changed.
    This is before repasting? 
    Those pads were originally there or did you change something?

    This is after repasting. Pads suppose to stick on heatsink but somehow stuck on motherboard. Anyway before that it stuck on heatsink but got no different.
  • Did you disconnect the lithium battery before performing the procedure?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
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                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • MarsLinz
    MarsLinz Member Posts: 8

    Tinkerer

    Did you disconnect the lithium battery before performing the procedure?
    Before repasting? No i didnt.brummyfan2 said:
    Ok will check it and try
  • MarsLinz
    MarsLinz Member Posts: 8

    Tinkerer

    Its not available in control panel but anyway i went and tried ddu as per tutorial but to no avail 😔
  • brummyfan2
    brummyfan2 ACE Posts: 28,468 Trailblazer
    MarsLinz said:
    Its not available in control panel but anyway i went and tried ddu as per tutorial but to no avail 😔
    Sorry, I have run out of ideas  :'(
  • Always disconnect the lithium battery before performing a procedure on the laptop. See how to do the procedure correctly:
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • ryou32
    ryou32 Member Posts: 4 New User

    did you find a solution on this issues