Predator Helios 300 PH315 - 54 - 70LH what is the HD audio driver for it, already restored Windows

ORIGINAL

Tenho um Acer Predador Helios 300 PH315 - 54 - 70LH, modelo N20C3, qual é o driver de audio HD para ele.

Ja tentei instalar, mas ele instala e o windows update baixa algumas atualizações de audio e reverte o áudio.

Já Restaurei o windows , limpando toda configuração e arquivos, e continua do mesmo jeito

TRANSLATED

I have an Acer Predator Helios 300 PH315 - 54 - 70LH, model N20C3, what is the HD audio driver for it. I've already tried installing, but it installs and Windows Update downloads some audio updates and reverts the audio. I've already restored Windows, cleaning all configuration and files, and it's still the same.

[Translated using Google]

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Puraw

https://community.acer.com/en/discussion/699227/predator-helios-300-ph315-54-70lh-what-is-the-hd-audio-driver-for-it-already-restored-windows

The last Realtek audio driver is from September 2022, click on this link to download and install: https://global-download.acer.com/GDFiles/Driver/Audio/Audio_Realtek_6.0.9292.1_W11x64_A.zip?acerid=637985633039247847&Step1=&Step2=&Step3=PREDATOR%20PH315-54&OS=ALL&LC=en&BC=ACER&SC=PA_6

Rafael_Baldão

ORIGINAL TEXT

então eu instalei , ficou com a versão que você mandou, mas o tipo de som está normal e não como em alta definição

TRANSLATED

So I installed it, it got the version you sent, but the sound is normal and not like high definition.

[Edited the content using Google translator]

Puraw

https://community.acer.com/en/discussion/comment/1254960#Comment_1254960

You can improve the sound quality in Windows Sound settings, enable Audio Enhancements and in RTK Audio Console TrueHarmony use Movie instead of Music. Windows Media Player has an Equalizer if you right click on the opened WMP.

Rafael_Baldão

Para mim não aparece

Joe9844

They shortened the name to Realtek (r), nothing to do with "quality".

In 20 years when ALL cars are electric cars, they will call a Tesla just a "car". Tesla is still going to be an electric car in 20 years, but they are going to shorten the name to just a "car".

Rafael_Baldão

achei ele no gerenciador de dispositvos, mas como oculto, como faço para ativar ele? já tentei atualizar o driver e nada

Rafael_Baldão

eu acho que eu consegui, instalei esse driver e deu certo por hora, vou monitorar se o windows update não vai baixar nada e reverter o driver

Rafael_Baldão

agora o problema é o audio console não abrir

Joe9844

I already told you that they shortened the name, nothing to do with "quality".

You didn't have any problems in the beginning, then you screwed up your computer trying to "fix" a non-problem. Re-install your acer audio driver, using the setup.exe.

INTEL TELLS YOU THAT THEIR REALTEK AUDIO DRIVERS WILL NOT INSTALL ON OTHER BRAND'S COMPUTERS.

https://www.intel.com/content/www/us/en/support/articles/000095938/software.html

That Intel audio driver is for THIS computer. You don't have this NUC computer. You have an acer computer.

https://www.amazon.com/Intel-BOXNUC6I5SYK-NUC-Kit-NUC6i5SYK/dp/B018NS910U

eGomes

https://community.acer.com/en/discussion/comment/1254986#Comment_1254986

Hi @Rafael_Baldão,

Check that the RtkAudUService64 service is running and configured to start automatically.

Translation:

Olá @Rafael_Baldão,

Verifique se o serviço RtkAudUService64 está em execução e configurado para iniciar automaticamente.

Joe9844

The OP installed Intel's NUC audio driver. The OS rejected the audio driver because it is for Intel NUC's computer only and not for acer computer.

This rejection by the OS caused the OS to install windows' generic audio driver (aka "high definition audio device"). In windows 11, Microsoft no longer names their generic audio driver as "high definition audio device" but it just gives the realtek device name. But the OP is using the generic audio driver right now.

Realtek Audio Console only works with realtek audio driver, not windows generic audio driver —- that's why the OP got the error message in the RAC.

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