PHN16-71-73LT RGB lights of the keyboard stop working after upgrading RAM

twiddybird
twiddybird Member Posts: 37 Troubleshooter
edited January 16 in Predator Laptops

I have read that you could upgrade to 64 gb of ram. well i tried and my rgb lights of the keyboard stop working. so i dropped down to 32gb of ram, same thing.  I went back to the original 16 and I got my rgb lights back on my keyboard.   I have also tried different brands of 32gb ram. crucial, g.skill ripjaw. and a couple others to no luck. But when I go back to the 16GB stock Samsung the lights start working again. I have updated the bios from the acer bios list. 1.13 or maybe its 1.31. i cant remember. i just know it was the latest. Any ideas?

Model: PHN16-71-73LT Part: NH.QMBAA.001

can someone tell me what's the deal?

[Edited the thread to add issue detail]

Answers

  • Puraw
    Puraw ACE, Member Posts: 13,163 Trailblazer

    You are not including the frequency of the SODIMMs that you are trying to install, your CPU is i7-13700HX that supports DDR5-4800MHz only and ACER BIOS does not support SODIMMs with XMP profile.

    There is some ambiguity on the web, incl. on this forum, whether the MOBO supports 64GB RAM
    https://www.reddit.com/r/GamingLaptops/comments/18i0mi4/acer_predator_helios_neo_16_ram_upgrade/ Some users successfully upgraded to 64GB 4800MHz SODIMMs but apparently your laptop is limited to 16GB ram per slot. It may depend on the BIOS version.

  • twiddybird
    twiddybird Member Posts: 37 Troubleshooter

    yes, i have been useing only the 4800, but i dont know about the XMP profile. ill look into that and get back with you. thanks a bunch. im going to look into this.

  • twiddybird
    twiddybird Member Posts: 37 Troubleshooter

    i found that the g skill ripjaw does have the xmp in the details of the ram. im still trying to find something about the crucial. any sujestions on what ram manfacture to find the right kind ?

  • StevenGen
    StevenGen ACE Posts: 12,062 Trailblazer

    The PHN16-71 laptop has the following memory specs and Acer does NOT recommend 64GB total ram (2x 32GB DDR5-4800Mhz modules) this laptop is NOT compatible with XMP or any overclocked ram and the reason why the rgb lights of your keyboard are not turning on with the 64GB or the 32GB ram is because you must have XMP ram installed, if you will install 32Gb (2x 16GB DDR5-4800MHz) of either Samsung or Micron ram listed below then your rgb lights will work.

    PHN16-71 memory specs and ram types:

    If this answers your question and solved your query please "Click on Yes" or "Click on Like" if you find my answer useful👍