Acer Aspire 3 A315-59G charging issue,when i close the lid and plug in charger,it does not charge

steveook
steveook Member Posts: 18 Troubleshooter
edited January 10 in Aspire Laptops

well i asked question about battery issue now there is another issue about charging.Sometimes when i close the lid and plug in the charger,it does not charge it stuck at certain percentage especially happens when battery is near 20%.it also doesnt charge when shut off but charging when it is on.I have come across many issues with this laptop`s power management please help.it is only 6 months old.by the way i used legendary aspire 5738z it had zero issue.

[Edited the thread to add issue detail]

Best Answer

  • Puraw
    Puraw ACE, Member Posts: 13,365 Trailblazer
    Answer ✓
    https://community.acer.com/en/discussion/698482/acer-aspire-3-a315-59g-charging-issue-when-i-close-the-lid-and-plug-in-charger-it-does-not-charge

    This may be the Power Plan and BIOS settings, reset both Power Plan in Windows, reset to factory defaults and in BIOS press F9, save settings and exit BIOS. If you did not make a full charge cycle before using the new laptop which may result in charging issues that you experience. Remove peripherals, monitors and USB devices from the laptop, disable Hibernate and Fast Startup in "Change what closing the lid does" and in "Change settings that are currently unavailable", shut down the correct way by clicking on Start on the task bar and on Power-Shutdown. Close the lid and plug in the adapter, charge till the amber battery LED turns blue with the lid closed and wait another 10 minutes to ensure the battery is charged 100%. Boot to Windows, check that the battery is fully charged and unplug the adapter, use the laptop on battery only all day till the system shuts down automatically (battery drained to 2-4%). Close the lid and plug in the power adapter, repeat the charging till the amber battery LED turns blue with additional 10 minutes and boot to Windows, create a battery report and check the last battery capacity, this must be close to the design capacity. If not. your adapter is either not powerful enough/bad plug connection or the battery has a bad cell.

Answers

  • Puraw
    Puraw ACE, Member Posts: 13,365 Trailblazer
    Answer ✓
    https://community.acer.com/en/discussion/698482/acer-aspire-3-a315-59g-charging-issue-when-i-close-the-lid-and-plug-in-charger-it-does-not-charge

    This may be the Power Plan and BIOS settings, reset both Power Plan in Windows, reset to factory defaults and in BIOS press F9, save settings and exit BIOS. If you did not make a full charge cycle before using the new laptop which may result in charging issues that you experience. Remove peripherals, monitors and USB devices from the laptop, disable Hibernate and Fast Startup in "Change what closing the lid does" and in "Change settings that are currently unavailable", shut down the correct way by clicking on Start on the task bar and on Power-Shutdown. Close the lid and plug in the adapter, charge till the amber battery LED turns blue with the lid closed and wait another 10 minutes to ensure the battery is charged 100%. Boot to Windows, check that the battery is fully charged and unplug the adapter, use the laptop on battery only all day till the system shuts down automatically (battery drained to 2-4%). Close the lid and plug in the power adapter, repeat the charging till the amber battery LED turns blue with additional 10 minutes and boot to Windows, create a battery report and check the last battery capacity, this must be close to the design capacity. If not. your adapter is either not powerful enough/bad plug connection or the battery has a bad cell.

  • StevenGen
    StevenGen ACE Posts: 12,154 Trailblazer
    https://community.acer.com/en/discussion/698482/acer-aspire-3-a315-59g-charging-issue-when-i-close-the-lid-and-plug-in-charger-it-does-not-charge

    Don't open and/or try to waste your time on fixing this laptop, as this laptop is still under Acer warranty, its allot better and easier and quicker to send your Aspire 3 A315-59G laptop to Acer Tech Support in your country so that they can fix this power issues, especially if you had this right from new, as there must be some major issues .

    If this answers your question and solved your query please "Click on Yes" or "Click on Like" if you find my answer useful👍

  • steveook
    steveook Member Posts: 18 Troubleshooter

    as i said it happens sometimes or rarely.Not too important actually but disappointed because it is a new laptop.I bought it for acer durability yet still heavy and solid though it is cheap.Still better fix hardware issues.

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