Camera not recognized in settings on my new CP314-1H and the camera app shows blank screen

DaveSkog
DaveSkog Member Posts: 2 New User
edited January 1 in Chromebooks

The camera is not recognized in settings and the Camera App show a blank screen. After initial setup and no camera availability, I did a reset/powerwash without success. Looks like a warranty issue? Thanks for any help or advice.

[Edited the thread to add issue detail]

Answers

  • sasha58
    sasha58 Member Posts: 8 New User
    edited December 2023

    Hello DaveSkog!

    If your laptop still has warranty, take it to an Acer Repair Center to get it checked out and repaired for free.

    If its out of warranty, still take it to the Acer Repair Center or any Repair Center near you, you will be charged an amount of 40 to 500 USD for the camera repair/replacement.

    Like if this was helpfull!

  • DaveSkog
    DaveSkog Member Posts: 2 New User

    Thanks - I was on chat with Felix and we determined it's best to send it in for repair. Have a great New Year.