Audio issues on my new Acer Predator Helios Neo 16.audio cracking while watching video as well

I have been experiencing audio cracking while watching video, streaming online. It only happens when I run Predator sense in background or change keyboard light while playing video. Tried every possible solution available on internet be it driver reinstalling, latencymon check(it shows high latency) etc. even resetting the pc have no effect on the problem and it still remains. I already have submitted an email for replacing the model as it has only been one month since I bought this laptop. In the meantime I decided to ask the community if someone also have this same problem in the same model or someone has a fix to this problem.

Please help.

My device specifications:

Processor-13th Gen Intel(R) Core(TM) i5-13500HX 2.50 GHz

Installed RAM-16.0 GB (15.7 GB usable)

System type-64-bit operating system, x64-based processor

Graphics-NVIDIA RTX 4050

[Edited the thread to add issue detail]

Accepted answers

All comments

Forest_tm23

Have the same issue with the previous asus laptop, didn`t fix the issue sadly. But you can try to lower your audio quality to dvd 48kHz in sound panel. Also you can try to uninstall your headphones driver since on my corsair headphones were the issue with some of the updates. If the issue only while using predator sense I guess it`s because your CPU don`t allocate enough power to sounds. You need to install every update in acer update page to be sure it`s not hardware issue.

ak619

https://community.acer.com/en/discussion/comment/1250227#Comment_1250227

Thanks for your reply.

I have tried to update every driver related to audio like Serial I/O, Chipset, Card Reader, Audio Console and both versions of Audio Driver available from the Driver page but still I cannot fix the issue. The issue only happens when predator sense is running in the background because I have tried disabling a service called "Acer Agent Service" which is the service for predator sense which fixes the issue but I cannot change modes as it disables the predator sense monitoring capabilities. Is there a way to configure how much power can be given to specific drivers as you stated?

Muhil

@ak619 check that all settings in acer purified voice control app is turned off

ak619

https://community.acer.com/en/discussion/comment/1250260#Comment_1250260

Thanks for your reply,

There was only one option in Voice Control name AI noise reduction. I turned it off but no change😢

ak619

Update:

So I researched in the pc by using clean boot and found that two services named "Acer Agent Service" and "Acer Lightning Service" are the ones that are conflicting with audio and causing the audio stutter and pops, but these are the primary services that Predator Sense need to work, disabling these services would disable keyboard lightning change and mode change settings as Predator sense would not work. Can you guys suggest any other app that I can use to change mode and keyboard light or any way that I can configure the above mentioned services or I should wait for an update of Predator Sense or get my pc replaced?? Please help guys😭🙏

SamhokCity

https://community.acer.com/en/discussion/comment/1250500#Comment_1250500

try to switch display, nvidia only

ak619

https://community.acer.com/en/discussion/comment/1250700#Comment_1250700

no bro, its not working..🙁

SamhokCity

https://community.acer.com/en/discussion/comment/1251262#Comment_1251262

turn off dts ultra, or update the driver

ecinut

I have a similar situation, but with external audio interfaces using wdm drivers, internal audio seems to work fine. Same config as this post. Uninstalled/reinstalled drivers, tried 2 different units (M-Audio m-track 2x2 and NI Komplete Audio 6 mk1) Funny that my 2014 Aspire V with the same equipment/drivers does not have the issue.

JM012

I am facing the same issue, predator sense is the issue, its interfering the audio. They only way i found was to end the predatorsense from taskbar. If anyone finds a better solution please share!

Quick Links

Top Members

Weekly

Puraw 270

StevenGen 115

poooooooooop69 60

GR08 57

GAMING6698 45

Swift Series Intel^® Evo™

Game Pass

Acer Corner

Gaming on Chromebook

Swift Series Intel® Evo™

Game Pass

Acer Corner

Gaming on Chromebook

Swift Series Intel^® Evo™