problem with sound in the new acer nitro an515-58. AFter the updates the unit was quite.

Adam1337
Adam1337 Member Posts: 3 New User
edited December 2023 in Nitro Gaming

Hello there,

yesterday i bought brand new acer nitro 5 an515-58 i5-12500h, gtx 4060, 32gb ram.

After installing the system (Windows 11) and downloading all updates via Windows Update, I noticed that the laptop was very quiet. I started reading threads on the Internet and immediately came up with solutions from DTS X Ultra, but despite the update, I do not have such an application installed. I tried to install it from the Microsoft store but it failed. After reading many threads and watching several videos on YouTube, I went to the Acer website and manually downloaded the latest audio driver, but after installing it, the laptop lost sound. After a few hours of fighting with the drivers, only reinstalling the system restored the sound. I discovered that the driver that installs Windows Update, although its version matches the one on the Acer website, comes from a different period (working driver from Windows Update - 6.0.9514.1 from 09/05/2023, driver from Acer's website - 6.0.9514.1 from 25/09/2023).

Does anyone have any idea how I can install DTS X Ultra?

[Edited the thread to add issue detail]

Answers