Acer Predator Helios Neo 16 PHN16-71 Screen chipping off anyone?

Predatorjeet
Predatorjeet Member Posts: 4 New User

I recently purchased a brand new Acer Predator Helios Neo 16 PHN16-71, & it has since been single - handedly used by me. Despite any instance of rough usage or mishandling, I can see a separation of the screen from the inner lid at almost topmost left corner (attaching picture). The glue seems to have been worn off. The issue, although not noticeable at all angles, really bugs when visible (& shouldn't exist in a 1300$+ laptop I believe). Has anyone else come across the same quality issue?

Answers

  • StevenGen
    StevenGen ACE Posts: 12,065 Trailblazer

    That is the screen bezel that is a thin frame of the screen and its suppose to come off and is held on by built in plastic clips on the back of the bezel.

    You can take your laptop to Acer support and get them to replace the bezel and fix this problem or you can unclip that part of the bezel and put some double-sided tape to make it secure properly.

    PHN16-71 different Bezel colours:

  • Have you ever tried pressing this region with your finger? It's possible that the cap just came off.

    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
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  • Predatorjeet
    Predatorjeet Member Posts: 4 New User

    First of all, I am thankful for the prompt community support.

    Yes, I have done. Did it again more firmly after reading your suggestion, but to no avail.

    This doesn't cause any performance issue, but simply makes me rethink my purchase. Had waited years to get a gaming laptop.

  • It's just docked, see:

    You have to hear a snapping click:

    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :)