Acer Predator Helios 300 PH315-52 black screen, has BSOD issue and local tech did not fix it

RyeZ33
RyeZ33 Member Posts: 2 New User
edited December 2023 in Predator Laptops

Hi all,

Recently my laptop has been BSOD-ing when I play higher performance games like RDR2, it would then restart itself into "No Bootable Device", but if I hit the power button again, the computer restarts and operates just fine. I looked this issue up which seems to be common and may have to do with the m.2 SSD on the laptop.

So I wanted to try one of the suggestions which is to reseat the SSD, however due to my mistake, I couldn't unscrew the metal plates on top of the SSD and I stripped the screw. I then took it to a local repair shop which managed to remove the metal plates, but in the process it seems they damaged the SSD holder and broke off a capacitor on top of the RAM next to it. This is ultimately my fault because I gave them permission to remove the plate, I just didn't think they would just brute force it this way.

I then get a call from them saying the screen doesn't show anything anymore, I took it home and tried a bunch of things like reseating the RAM, SSD, putting the SSD in the 2nd m.2 slot, removing the broken RAM and just using 1 RAM stick, only putting in a brand new SSD but nothing will make the screen boot to bios or anything but the keyboard's backlit works.

I also don't think the monitor is broken because when I connected it to an external monitor, it says no signal.

I'm beginning to think the motherboard or something else is damaged.

Also would damaging the SSD slot cause the laptop to not boot up even if I have another working slot?

Picture of damaged m.2 SSD slot 1:


Picture of broken RAM stick, you can see that part is broken off.


Any suggestions or ideas why the laptop screen isn't showing anything? I appreciate all the help!

[Edited the thread to add issue detail]

Answers

  • StevenGen
    StevenGen ACE Posts: 12,528 Trailblazer
    edited December 2023

    That M.2 SSD drive cover plate and its M2x3.0 screw, should ONLY be on SSD2 drive and NOT SSD1 boot M.2 SSD drive. The below caption is what Acer shows in the PH315-52 service guide.

    PH315-53 SSD1 and SSD 2

    But WOW that M.2 slot caption above is unbelievable (btw, the above caption is how your M.2 slots should look like) as how can any technician do a job like that? As your laptop has been butchered and its M.2 SSD1 boot slot has been damaged beyond repair as when he damaged the M.2 slot he broke the capacitor off the ram module with the M.2 SSD metal cover WOW that is really BAD!

    If you can't hold the technician or the computer shop responsible, which you 100% should! The only fix is to take your laptop to a technician that has the expertise, parts and micro soldering equipment and knowledge (don't take it to that same technician that you have, as he has no idea what he's doing) so that an experienced technician can repair the M.2 slot and check the traces and pins of the M.2 slot and mobo if they are damaged and fix them. You can't do this job yourself, so don't even attempt to do it, as you will do more damage.

    If not then you need to get a new mobo, and do components swap yourself, which is not hard and you can do that easily yourself and then you will only be up for the mobo cost. So, get the exact mobo Acer part number off your old mainboard and look for a new mobo online, as this model laptop had 20 different model mainboards that should be pretty easy to get and should be reasonably priced, so look at eBay, Amazon, ZANDPARTS or AliExpress etc retailers. Good luck and hope this helps you out

  • RyeZ33
    RyeZ33 Member Posts: 2 New User

    Hey @StevenGen thanks so much for the detailed response!

    Yeah I don't plan to go back there again even though I could argue with them that it's their fault. Ultimately I gave them the green light to break it off, I just didn't expect this.

    Also both my SSD slots came with their own metal plate with a sponge below it. This is an image from Google but mine is the same.


    Seems like you're quite certain the broken SSD boot slot caused the laptop to brick, thankfully the SSD card which is my boot drive looks undamaged. I guess I'll have to take it to the local distributor/repair center for Acer here in Malaysia to let them handle it since they will know best.

  • StevenGen
    StevenGen ACE Posts: 12,528 Trailblazer
    edited December 2023

    RyeZ33, to be honest, that is the worse repair job I've ever seen in 40 years of computing, how can a computer repair establishment butcher a laptop like that, its just NOT ethical and a proper thing to do for a customer, as that M.2 plate screw should have been delicately drilled out of its threaded mainboard screwing pin, as you could have done without that metal M.2 cover and it should have been a very simple job.

    Anyway, it will be a big job to change that M.2 SSD drive plug (if you can get a new replacement one?) as its probably only available from a used laptop to repair your mobo and then you have to pinpoint the mobo damage and what components and/or trace track was damaged etc etc, as that takes time and has to be done under a microscope with specialist tools and an experienced technician needs to do it, that knows what to do and is doing. See what it costs as you might be better off buying a new mainboard. Good luck.