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Is my Acer Spin 714 using Intel Iris Xe graphics or Intel UHD

Member Posts: 2 New User

I recently bought an Acer Spin 714 from Best Buy.
This laptop should be running Intel Iris Xe graphics, but I haven't been able to confirm that when running the Chromebook and I think it may be running Intel UHD graphics.

Model: CP714-2W-56B2
SKU: 6541841
Link: Best Buy

Both Best Buy and the product box assert that this laptop is equipped with Intel Iris Xe graphics, but the Acer site says that my model is "Iris Xe Graphics eligible" (emphasis mine)

Link: Acer

Looking at the Intel website I think the reason this laptop is listed as eligible because when the Intel i5-1335U processor is paired with Dual Channel Memory it will run Intel Iris Xe graphics — but when paired with Single Channel Memory it runs Intel UHD graphics.

Quote: "Intel® Iris® Xe Graphics only: to use the Intel® Iris® Xe brand, the system must be populated with 128-bit (dual channel) memory. Otherwise, use the Intel® UHD brand." - Intel

Link: Intel

Another person on the Best Buy website also asked this same question (most likely because they were also concerned after seeing the eligible wording on the product website) and they were answered by a person from TeamAcer further confirming the Chromebook I purchased is running Intel Iris Xe graphics.

Link: Best Buy

TL;DR
Is there a way to confirm that this Chromebook is running Intel Iris Xe graphics? Or a way to confirm that this Chromebook is running Dual Channel Memory?

I just want to make sure I got the correct product with the specs I paid for.

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Answers

  • ACE, Member Posts: 15,721 Trailblazer

    Is my Acer Spin 714 using Intel Iris Xe graphics or Intel UHD

    Intel chipset will defaults to UHD graphics when RAM is running in Single Channel mode with one SODIMM or 2 SODIMMS that are not 100% compatible. IrisXe will activate only when RAM is running in Dual Channel mode with a SODIMM kit of 2 identical modules.

  • Member Posts: 2 New User

    Yes, this is why I don't know if Iris Xe or UHD is being used.

    Do you know how to check if my system's ram is running Dual Channel? The Diagnostic just shows me total ram, not the number of DIMMs.

  • ACE, Member Posts: 15,721 Trailblazer
    edited December 2023

    There is nothing you can change as RAM in this model in not upgradable, this model comes with onboard memory only. Ask Google how to diagnose graphics mode in Chromebooks.

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