Aspire Touchscreen Problem Touchscreen Puddling what causes this.

alex1759
alex1759 Member Posts: 7

Tinkerer

edited November 2023 in Aspire Laptops

Re an archived issue: Aspire Touchscreen Problem "Touchscreen Puddling"

In desperation, I have turned my touchscreen off, as well as the touchpad, and I am just using the keyboard and a Logitech mouse.

I will let you know if this strategy works by updating this question periodically if the fault does not manifest itself again.

[Edited the thread to add model name to the title and add issue detail]

Best Answer

Answers

  • alex1759
    alex1759 Member Posts: 7

    Tinkerer

    24-hour update - no touchscreen puddling.

  • Puraw
    Puraw ACE, Member Posts: 12,981 Trailblazer

    Puddling: to muddle or confuse? to make turbid or muddy what?

  • alex1759
    alex1759 Member Posts: 7

    Tinkerer

    muddle, confuse, make turbid, and muddy are all good descriptions of what it is like to have one's touch screen become "randomly self-activating". I could add "touch screen miasma" as in "illness" transmitted in the fog of ignorance.

    Until a sickness's symptoms, causes, and cures are known and fully understood, we have to put up with descriptions that fall short of describing what is going on.

    In my case, the screen starts self-selecting random locations as if it had been "touched" when it had not been touched by me. This sickness comes and goes, when it is there, the computer becomes unusable. Rebooting was a temporary fix, but it did not take long for the symptoms to return.

    Then the penny dropped. Remove or render the breeding ground for the disease vector uninhabitable.

    In this case, I turned off the touchscreen.

    • search either in the general search bar or in the Settings search bar for Device Manager, and expand the Human Interface Devices folder.
    • click on HID-compliant touch screen, select the Driver page, select Disable Device, Select Yes to confirm you want to disable the touch screen, and close the Driver window.

  • alex1759
    alex1759 Member Posts: 7

    Tinkerer

    48 hour Update.

    I tried turning the touch screen back on and did the Windows 10 touchscreen recalibration. This did not last for more than a few hours and the puddling returned.

    So it is back to the touch screen being turned off again.

  • Puraw
    Puraw ACE, Member Posts: 12,981 Trailblazer
    edited November 2023

    Not just disable the HID-compliant touch screen driver but completely uninstall it, preferably in Safe Boot, make sure internet is working and reboot, Windows10 will reinstall the driver. If that did not fix it, I recommend bringing your PC/laptop to Acer Services in your country.

  • billsey
    billsey ACE Posts: 34,013 Trailblazer

    Yes, the only times I've seen something like random touches during normal operation in the past was due to contaminants on the screen. Usually fingerprints and such aren't enough to trigger touches, but sometimes when things get too gunky the gunk acts like a capacitor and generates touch events.

    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
  • alex1759
    alex1759 Member Posts: 7

    Tinkerer

    Thank you Puraw and billsey 

    The "remove and let Windows replace the missing essential app" seems to have been a simple and effective solution.

    My fingers do get very greasy (from repairing knitting machines) so I have avoided "touching the screen" to keep difficult to remove view-blocking smudges off my screen.

    I am coming around to the position that the touchscreen driver may be susceptible to corruption, which is why the "remove-and-replace" solution works.

    I don't have any interest in sorting out which line of code is getting messed up unless someone has the time to lead me through the steps needed to capture a copy of the corrupted app.

  • Puraw
    Puraw ACE, Member Posts: 12,981 Trailblazer
    Answer ✓

    You are welcome, glad you got it to work again. 😀

  • alex1759
    alex1759 Member Posts: 7

    Tinkerer

    😊 It seems you cannot reply with just a happy face, so here are two happy faces 😊

  • alex1759
    alex1759 Member Posts: 7

    Tinkerer

    Well, that was short-lived. The puddling and the weird zooming just returned.

    I managed to get some of the bad behavior on my screen recorder.

    And I have disabled the touchscreen. And it will stay disabled as I have other stuff that needs doing.