predator sense showing mui operating mode undefined in acer predator Helios neo 16

ex2uply
ex2uply Member Posts: 3 New User
edited November 2023 in Predator Laptops

My acer predator Helios neo 16 has the latest available version of predator sense that I installed from the acer website but it's not showing any kind of information and the mode section says it's in some mui undefined operating mode. I am not able to change to different modes neither can I change my rgb or monitor fan speed and cpu/gpu performance. How can I fix this?

[Edited the thread to add model name to the title]

Best Answer

  • William_mk2
    William_mk2 ACE Posts: 4,198 Pathfinder
    Answer ✓

    @ex2uply

    If you dont wish to do a system restore or if if it is not working then try the steps given below

    Try windows + r on keyboard

    on run - type msconfig

    go to services tab

    check hide all microsoft services on the bottom lower left corner

    click on disable all and enable all

    apply - ok

    restart the computer. It should work fine

    If it is still not working

    Try windows + r on keyboard

    on run - type msconfig

    chose normal startup instead of selective startup

    apply ok

    restart the computer. It should work fine

    Click on "Like" if you find my answer useful 

    Click on "Yes" if it answers your question.


    Please click YES if I answered your question

    I am not an ACER employee
    B  Thank you and have a BLESSED AND HAPPY DAY  B


                                         ★★ WILLIAM - MRK ★★

Answers

  • GAMING6698
    GAMING6698 ACE Posts: 7,774 Pathfinder
    edited November 2023
    https://community.acer.com/en/discussion/694625/predator-sense-showing-mui-operating-mode-undefined-in-acer-predator-helios-neo-16

    Open services and make sure Windows Management Instrumentation service is running

    windows 10/11 optimization guide for gaming 
    Windows 10/11 optimization guide for gaming — Acer Community

    My AN515-43 laptop UserBenchmark-
    https://www.userbenchmark.com/UserRun/51514566
  • William_mk2
    William_mk2 ACE Posts: 4,198 Pathfinder

    @ex2uply

    Sometimes a simple system restore will fix the issue.. 

    Try windows x
    click on power shell admin or command prompt admin or Terminal admin on Windows 11
    type rstrui
    chose an earlier date on which your computer was working fine  
    click on next, finish, yes
    It will restore your computer to an earlier date 
    if you get an message - system restore not completed - click on close 
    It will show you all the icons..
    Try and check whether it is working now ..

    Click on "Like" if you find my answer useful 

    Click on "Yes" if it answers your question.


    Please click YES if I answered your question

    I am not an ACER employee
    B  Thank you and have a BLESSED AND HAPPY DAY  B


                                         ★★ WILLIAM - MRK ★★

  • William_mk2
    William_mk2 ACE Posts: 4,198 Pathfinder
    Answer ✓

    @ex2uply

    If you dont wish to do a system restore or if if it is not working then try the steps given below

    Try windows + r on keyboard

    on run - type msconfig

    go to services tab

    check hide all microsoft services on the bottom lower left corner

    click on disable all and enable all

    apply - ok

    restart the computer. It should work fine

    If it is still not working

    Try windows + r on keyboard

    on run - type msconfig

    chose normal startup instead of selective startup

    apply ok

    restart the computer. It should work fine

    Click on "Like" if you find my answer useful 

    Click on "Yes" if it answers your question.


    Please click YES if I answered your question

    I am not an ACER employee
    B  Thank you and have a BLESSED AND HAPPY DAY  B


                                         ★★ WILLIAM - MRK ★★

  • GenesisVT
    GenesisVT Member Posts: 1 New User

    This worked for me also, Disabling and reenabling services is so much more convenient than a system restore. Thank you. 😊

  • nicoisverycool
    nicoisverycool Member Posts: 2 New User
    https://community.acer.com/en/discussion/comment/1240958#Comment_1240958
    https://community.acer.com/en/discussion/comment/1240959#Comment_1240959

    hello sir, it actually works for me too, because i had the same issue with the original user who post this thread. I just wanna ask, what is the reason of this happening?

  • krishnaxpeace
    krishnaxpeace Member Posts: 4 New User

    If anyone having the same issues with the PredatorSense application on Windows 11, I found one solution that perfectly works,

    Go to Acer Product Support Page and search for Predator PH16-72 or You can simply visit this link: https://www.acer.com/us-en/support/product-support/Predator%20PH16-72/downloads

    under the application tab at the bottom of the page, you can see Predator Sense Application and want to let you know that this application is made for Predator Helios 16, not for Helios Neo 16 but anyway, it works and also its updated version of Predator Sense it won't harm your device,

    you simply download and run the Setup.exe file if you have already downloaded the Predator Sense application that was not working don't worry it will ask you to update the application simply click on yes and boom there you have it,

    just open Predator Sense and it will work like charm and you will also get more features than the previous Predator Sense which came for Neo 16.

    <b>Let me know if this helps you <b>

  • 1Drks1D
    1Drks1D Member Posts: 4 New User
    https://community.acer.com/en/discussion/comment/1267247#Comment_1267247

    Thanks! This variant is really working! And this version of PredatorSense even has little more functions

  • Opmeklompen
    Opmeklompen Member Posts: 1 New User

    Many kudo's to you my friend. I was at wits end, made a factory reset just to see that sense was still not working. Installed the 5.0 something and it worked like a charm. I find it a bit strange that Acer itself doesn't come up with a solution like this. Good health.

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