nitro an515-52 freezing randomly on boot menu on desktop while playing games

Squeezer
Squeezer Member Posts: 8

Tinkerer

edited November 2023 in Nitro Gaming

So i have a problem with my laptop. 3 weeks ago my brother played cs then his game freezed and he had to reset pc (holding power button) from this time laptop is randomly freezing on boot menu on desktop while playing games i unplugged battery , changed thermal paste, cleaned fans from dust. Now i have no idea how to fix it. Please help.

[Edited the thread to add issue detail]

Answers

  • JackE
    JackE ACE Posts: 45,195 Trailblazer

    randomly freezing on boot menu on desktop while playing games

    What *** boot menu on desktop *** are you referring to?

    Jack E/NJ

  • Squeezer
    Squeezer Member Posts: 8

    Tinkerer

    Laptop freezing on desktop same while windows is loading and same when i play games.

  • JackE
    JackE ACE Posts: 45,195 Trailblazer

    3 weeks ago my brother played cs then his game freezed and he had to reset pc (holding power button)

    Open Control Panel. Search 'restore point'. Click 'create a restore point' in left pane. If System Protection is turned on in the box that pops up, click System Restore button. Click next. Do you see an automatic restore point with a date stamp of about 3 weeks ago?

    Jack E/NJ

  • Hello! You can enter the error code that appears during the blue screen.

    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
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                                                     egydiocoelho Trailblazer
     
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  • JackE
    JackE ACE Posts: 45,195 Trailblazer

    changed thermal paste, cleaned fans from dust.

    What CPU & GPU temperatures do you see in NitroSense app while playing demanding games?

    Jack E/NJ

  • JackE
    JackE ACE Posts: 45,195 Trailblazer

    Sorry, you're NOT playing a demanding video game with GPU at only 2%!!! Please post NitroSense app screenshot again ***** BUT while playing a demanding game at the same time. *****

    Jack E/NJ

  • Squeezer
    Squeezer Member Posts: 8

    Tinkerer

    While played cpu 80 gpu 51 (i saw that it only freezes while laptop is connected to charger)

  • JackE
    JackE ACE Posts: 45,195 Trailblazer

    it it only freezes while laptop is connected to charger

    Click on battery icon in tray. Move slider to middle.

    Jack E/NJ

  • Squeezer
    Squeezer Member Posts: 8

    Tinkerer

  • JackE
    JackE ACE Posts: 45,195 Trailblazer

    OK. Click on 'change balanced mode plan settings'. Click 'change advanced power settings' Expand 'processor power management' folder. Expand 'maximum processor state' subfolder. Change setting plugged in to 90%. Click apply button.

    Jack E/NJ

  • Have you tried updating your video card and realtek drivers?

    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • JackE
    JackE ACE Posts: 45,195 Trailblazer

    (i saw that it only freezes while laptop is connected to charger)

    (1) Does it ever freeze UNPLUGGED with battery at or near 100% charge level?

    (2) When PLUGGED IN, have you ever monitored % charge level just before it freezes?

    Jack E/NJ