Acer Nitro 5 AN517-51 Issue with that seems to be gpu artifacts

agasking
agasking Member Posts: 4 New User
in Nitro Gaming
Hi There, I come across few issues with my laptop,
Verry often I have blue screens and crash with strange pixels arround the  screen having to restart the laptop again,
I had this issue on win 10 I did a fresh install to win 11 but the problem is still here, 
I don't know what cause the problem, I used the laptop without any devices or external screens connected and is the same,

If somebody had this issue previusly I will much apreciate if can help.

Thank you!

Answers

  • StevenGen
    StevenGen ACE Posts: 12,807 Trailblazer
    agasking said:
    Hi There, I come across few issues with my laptop,
    Verry often I have blue screens and crash with strange pixels arround the  screen having to restart the laptop again,
    I had this issue on win 10 I did a fresh install to win 11 but the problem is still here, 
    I don't know what cause the problem, I used the laptop without any devices or external screens connected and is the same,

    If somebody had this issue previusly I will much apreciate if can help.

    Thank you!


    Uninstall your current graphics driver completely and then reinstall the graphics driver with the latest one. Check your RAM, as it could be a bad RAM module, take the RAM out and try it on another laptop and see if the module is faulty or put another module or if you have 2x modules take one out and test laptop with 1x module memory stick. Also clean the pins of both mobo RAM pins and the RAM stick and restart the laptop, if that doesn’t work then you have to inspect the LCD screen plug to the mobo if its corroded or plugged in properly or trace the connecting wire to the LCD screen in the upper case and see if the cable is not broken and/or shortening out anywhere? If there is no problems there then its your LCD screen, first connect your AN517-51 to an external monitor and see if these lines are there also? If its the OEM LCD screens then here are the list of LCD screens and Acer part number for the AN516-51:


     


  • agasking
    agasking Member Posts: 4 New User
    StevenGen said:
    agasking said:
    Hi There, I come across few issues with my laptop,
    Verry often I have blue screens and crash with strange pixels arround the  screen having to restart the laptop again,
    I had this issue on win 10 I did a fresh install to win 11 but the problem is still here, 
    I don't know what cause the problem, I used the laptop without any devices or external screens connected and is the same,

    If somebody had this issue previusly I will much apreciate if can help.

    Thank you!


    Uninstall your current graphics driver completely and then reinstall the graphics driver with the latest one. Check your RAM, as it could be a bad RAM module, take the RAM out and try it on another laptop and see if the module is faulty or put another module or if you have 2x modules take one out and test laptop with 1x module memory stick. Also clean the pins of both mobo RAM pins and the RAM stick and restart the laptop, if that doesn’t work then you have to inspect the LCD screen plug to the mobo if its corroded or plugged in properly or trace the connecting wire to the LCD screen in the upper case and see if the cable is not broken and/or shortening out anywhere? If there is no problems there then its your LCD screen, first connect your AN517-51 to an external monitor and see if these lines are there also? If its the OEM LCD screens then here are the list of LCD screens and Acer part number for the AN516-51:


     


    Hi, I uninstalled all graphic driveres, I have check the RAM with memtest86 each one idividual, 
    Now I wait to see if is doing this again.
    Kind regards
  • agasking
    agasking Member Posts: 4 New User
    edited February 2022
    Hi, 

    I'm back after a month, I have changed the screen with a new one, I have changed the heatsink with the fans, I have changed the ram stiks and unfortunately the
    laptop sarted to crash more often and sometime si doing a really loud noise that blow my ears.
    Like today it happen like twice while I was working and I have no idea what else can I do to fix the issue.
    If anyone that had this issue before and it my know how to fix please help me out.
    Thank you!
  • Airyvoid
    Airyvoid Member Posts: 2 New User
    https://community.acer.com/en/discussion/comment/1092331#Comment_1092331

    I have same problems and wanna bring my laptop to official service. I heard the problem can be with motherboard and probably need to change it.

  • agasking
    agasking Member Posts: 4 New User
    https://community.acer.com/en/discussion/comment/1239288#Comment_1239288

    Hi,

    The only solution that solved my issue was to undervolt the cpu.

    I used Throttlestop and undervolted the cpu until I got some stable temps 40 - 50 deg idle and 70 -80 deg in full load (still a lot but It didnt crash)

  • Airyvoid
    Airyvoid Member Posts: 2 New User
    https://community.acer.com/en/discussion/comment/1239296#Comment_1239296

    That's good that you fixed it. But my laptop crashes with artifacts randomly especially on high temperature. Also I don't get it how to fix hardware by myself. I'm afraid that can turn it into useless piece of metal

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