Predator Helios 300 not seeing new m.2 ssd

Doirich
Doirich Member Posts: 7

Tinkerer

Hi all.

I could really do with your help here on this one. I got a new M.2 SSD Crucial P3 plus 4TB. My laptop is not seeing it in the laptop or a caddy. This PC sees s greyed out drive and computer management also. And wont let me initialise it. Device manager does see it. The drive can be seen it other laptops but not my sons nitro so must be a acer problem. It can be seen in other laptops. I have updated to latest bios and everything else. Any help would be great because it is doing my head in now. Thank you

Answers

  • Puraw
    Puraw ACE, Member Posts: 13,195 Trailblazer

    Depending on your Predator model you can install up to 1TB M.2 SSD in the second slot. IMO the 4TB P3 Crucial is too large. The 2TB Samsung 970 Evo plus drive has been successfully tried with the Predator Helios 300 PH315-52.

  • Doirich
    Doirich Member Posts: 7

    Tinkerer

    Thanks for your answer. The second slot not taking 4TB would make sense, but the fact that it is the same if it is in a caddy or installed is the confusing bit

  • With the new SSD connected, can you send a photo of the bios information tab?

    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • michaelb77
    michaelb77 Member Posts: 37 Die Hard WiFi Icon
    edited November 2023

    Right Click On The Sart There Select Disk Manager. Here Is A Pic. just format it.

  • Doirich
    Doirich Member Posts: 7

    Tinkerer

    Hi Michaelb77

    Thank you for your answer. Aa I have said above it does show up there but is greyed out. I cant do anything with it

  • Did you disconnect the battery before installing the new SSD? The new SSD is not showing in the information tab.

    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • OK! Disconnect the battery and then disconnect the SSD. Press the power button for thirty seconds. Then, connect the SSD first and then connect the battery

    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :)