Internal HDD not detecting in Disk Space and BIOS of Predator Helios 300

jupiteralive
jupiteralive Member Posts: 2 New User

A day I opened my laptop and found my volumes are missing on further lookup it is found that HDD is missing, Laptop running on SSD. Tried several solution of updating drivers, OS etc. nothing worked. I earlier thought it is an issue of software, then I checked at BIOS level, HDD is missing there, Please help , what could be the possible issue, is it the SATA cable or Hard disk dead etc.

Answers

  • Puraw
    Puraw ACE, Member Posts: 13,468 Trailblazer

    Is the NVMe SSD your boot drive or the 2.5" Sata HDD? Change the Sata mode to AHCI in BIOS as it is set for RAID now. If still no boot it may be the Sata-3 cable or the mechanical HDD that failed.

  • jupiteralive
    jupiteralive Member Posts: 2 New User

    Thanks! @Puraw for the reply, SSD is the boot drive, that's how the laptop was working and i didnt realised until I needed some files from the other drive.

    Tried changing Sata mode to AHCI in BIOS, it hanged the system on restart, it says Auto Repair Preparing and remain in that state for a very long time.

  • AnhEZ28
    AnhEZ28 ACE, Member Posts: 4,297 Pathfinder

    @jupiteralive

    The HDD cable might be loose or faulty in the worst-case scenario

    Please remember to include @AnhEZ28 when you want to reply back to my comment so that I can check your response.
    Thank you and have a nice day!
  • StevenGen
    StevenGen ACE Posts: 12,187 Trailblazer
    edited November 2023

    Just in addition as and by what I can see within your captions, is that you don't have a HDD0 and you have the M.2 SSD WD SN720 in slot SSD2 which is HDD1 and that is all that is showing. which if its the M.2 boot drive with the OS, the laptop should boot from the WD SN720 M.2 drive, which I presume is the boot drive with the OS. Why did you change in the BIOS Main section the SATA Mode to AHCI? As the default is RST Premium with Optane and should be left like that, you don't change that, if any driver should have been updated or refreshed it should have been the "IRST (Intel® Rapid Storage Technology) Driver version 17.2.0.1009 and not the BIOS.

    But anyway, what I suggest that you do is the following, do a Hard Reset by taking the main battery out first, then disconnected bios battery and short the battery mainboard +&- pins with a small metal flathead screwdriver, take the ram out, then change the WD SN720 M.2 boot drive and put it into the SSD1 slot and NOT into SSD2 slot (see caption below) make sure that the 2.5" SATA drive is also connected properly in its mainboard plug also.

    Leave the laptop like that for about 15min then reconnect all the components and reboot the laptop. This should reset the IO chip, chipset and bios to default and as the boot drive WD SN720 is in HDD0 and the 2.5" SATA drive is in HDD2, your laptop should recognize every drive and the laptop should boot and you should have full access to all the files in the SATA 2.5" drive. Try all that and let us know if it fixed your problem.

    PH316-52 M.2 SSD drives positions, SSD1 is the boot drive