The video card is not displayed in the an515 - 55

Yukihiro
Yukihiro Member Posts: 5 New User
edited October 2023 in Nitro Gaming

The video card is not displayed in the laptop. It is not in the task manager, but the same error 10 Intel(R) PCIe Controller (x16) - 1901
in the task manager

[Edited the thread to add model name to the title]

Answers

  • Puraw
    Puraw ACE, Member Posts: 14,047 Trailblazer

    What is the complete model's name of your laptop, what year and what Windows Version are you running? Uninstall that Intel PCie controller with the yellow exclamation mark in Device Manager. Download DDU freeware from Wagnardsoft.com, stay online and boot to Safe Mode, uninstall all your display drivers with DDU and just reboot, don't install any drivers. Windows will reinstall the best display driver. https://www.intel.com/content/www/us/en/support/articles/000091878/graphics.html

  • Yukihiro
    Yukihiro Member Posts: 5 New User
    edited October 2023

    laptop of 2021, Win 10 Nitro an515 - 55 I fulfilled all the requirements did not help

  • SemihB
    SemihB Member Posts: 4 New User

    Hello,There appears to be a problem with your system's firmware. To solve this, if your processor is Intel, you need to update your system's chipset with the automatic driver installation tool on Intel's website and restart it.

    If the problem still persists,

    right-click on the Intel display screen, click on uninstall device, check the option to delete the driver software for this device and restart.After rebooting, update the Intel chipset again. If Intel and the other video device, namely nvidia, appear in the device manager, install the Intel graphics driver and finally nvidia respectively.

    Please inform me again.

  • Yukihiro
    Yukihiro Member Posts: 5 New User

    I have already removed it, and tried to install the firmware. Which display should I remove?

  • Puraw
    Puraw ACE, Member Posts: 14,047 Trailblazer
    edited October 2023

    Both iGPU (Intel) and dGPU (Nvidia) drivers but not manually, make sure your internet is working and boot to Safe Mode, then uninstall all your video drivers with DDU (see the Intel link I posted above). Don't install anything, just reboot and let Windows10 install the GPU drivers. Question, why are you still on Windows10, all Acer Support drivers for your model support Windows11?

  • Yukihiro
    Yukihiro Member Posts: 5 New User

    Tried 3 times nothing helped

  • Yukihiro
    Yukihiro Member Posts: 5 New User

    Now, after removing the display, the chipset driver has disappeared into the hidden