Why Acer one 14bi5 1155g7 Z8-415 have auto shutdown issue during login & software installation?

ItsNeeraj22
ItsNeeraj22 Member Posts: 8

Tinkerer

i have bought this laptop just 2 days ago and it auto shutdown when i login to it and when i tried to install game,it automatic shutdo

wn while installation process was going on. I can't upload video because Max file size support here is only 15mb. I have multiple videos.

Answers

  • Puraw
    Puraw ACE, Member Posts: 13,358 Trailblazer

    Boot in Safe mode and work for a while to see if it shuts down. Open Event viewer and check the critical errors at the time of these shutdowns. Check the Problem Reports in Reliability History if this is a Kernel power event. It maybe networking, what do you mean by 15Mb uploading, if you mean the downloading internet speed is 15 Mbps max. that is plenty to download large videos.

    Did you do a complete full charge cycle with your new battery (2-100%) for BIOS and Windows11 to register the capacity of the battery?

    If this remains an issue I recommend bringing/sending your laptop back to the retailer or Acer Services in your country and demand to get it fixed under warranty.

  • ItsNeeraj22
    ItsNeeraj22 Member Posts: 8

    Tinkerer

    it came with windows 11 and i updated it. I made full 100% charge. When i turned it on next day, entered my login password, it shutdowns as the desktop screen appears. Happened 2-3 times. Yesterday i was installing a game and it shutdown in middle of installation. Then i restarted it and begin the installation again but same shut own thing happened again.

    it's my first Acer laptop and it's been just 4 days and I have to face service centre now? Take your laptop and I want my money back. I don't trust Acer anymore,I swear to God I'm regretting this purchase. Now I'm searching about this model and seeing that lots of people complained about it's shutdown but this laptop model is still sold by company to scam mid-budget people like me.

  • ItsNeeraj22
    ItsNeeraj22 Member Posts: 8

    Tinkerer

    i have videos as evidence to show that how serious and annoying this issue is. I can't upload those videos here under attachment section section due to file size limitation.

  • sonaalx
    sonaalx Member Posts: 3 New User

    I have also the same model and i was also faced the same issue, so i choose to install a fresh windows, now i didnt find auto shutdown issue after update till now, let see what happen, i'll update there.

  • ItsNeeraj22
    ItsNeeraj22 Member Posts: 8

    Tinkerer

    edited October 2023

    What about key for fresh windows, if install windows again, I'll have to enter key to activate it. My laptop came with a pre-activated windows 11.

  • anubhavjha19
    anubhavjha19 Member Posts: 1 New User

    does that work and would it affect on warranty of the laptop?

  • rajar0201
    rajar0201 Member Posts: 3 New User
    edited December 2023

    Hi @ItsNeeraj22 ,

    I bought Acer One 14 i5 processor laptop in october 2023. I also facing the same problem. Then i contact to acer customer care they told change the default settings press f9 while boot.

    But after that also facing auto shutdown the laptop till now.

    @customer Please root cause this issue and please clear the issue in this model.

    Thanks,

    Raja

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